ClearRules
INSTAGRAM / FACEBOOK

Where to get help

Choose your problem to see where to get help and what to prepare.

Report a violation

Contact options found: 2

Forms open on Meta’s sites. Some require login or an eligible account. Acceptance and outcomes are not guaranteed.

InstagramIn the app

Appeal an account suspension

The login screen says your account is suspended or disabled.

Through the affected account, if a review is available.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Log in to the affected account and read the notice, including any appeal deadline.
  2. If Appeal or Request review is shown, select it and complete the fields. Submit identity evidence only through the official process.
  3. Save the submission confirmation. If there is no button, read the Help page below for available options and their limits. It is not a universal appeal form for every account.
Open Meta’s instructions

www.facebook.com · New tab

If it does not work

If the button is missing, save the exact notice and check the same account in the app and a browser. Use Report a problem for a broken interface; it does not replace an appeal.

Example message

Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.

Edit directly here. Changes are not saved after you close the page.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source
Instagram · FacebookSupport for eligible accounts

Support with an existing Meta Verified subscription

You already have an active subscription and can access its support section.

For the eligible subscribed account. Buying a subscription does not guarantee recovery of another profile.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Open Meta Verified and its support section in the subscribed account. Choose your issue and an offered contact method.
  2. Describe your case and previous attempts. Keep the case number and continue in that thread.
Open Meta’s instructions

www.facebook.com · New tab

If it does not work

If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

The page asked us to sign in or restricted access. Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source
How we select forms and email addresses

This directory contains 28 contact routes. It is not a complete list of every Meta form: some only appear inside specific accounts. We check purpose against official pages and show review limits on each card. A published Meta email address does not handle every type of issue.

Messages from security@mail.instagram.com may be security notifications. That does not make the address a general support inbox. We do not add addresses from unofficial lists without a confirmed purpose.

Contact ClearRules

Found an error or a broken link, or have an idea for an improvement? Email us.

contact@clearrules.social

Do not send passwords, login codes, 2FA secret keys or photos of documents. This is the ClearRules project’s email address, not Instagram or Facebook support.