Can I ask followers to confront the person who left a bad review?
The short answer
Instagram states that bullying is not allowed. Here, a discussion about an order has turned into an invitation to target a person.
What this answer is based onWhat to do
Reply to the complaint yourself. Keep the public response to the order’s facts and a genuine offer to resolve it; do not send your audience to the customer.
- Remove the personal profile link and the request to visit the customer’s comments or inbox.
- Check the facts: what you promised, what happened, and what remedy you can actually offer.
- Post a calm response. Discuss order numbers and other private details separately, away from the public thread.
The situation
A customer comments under a shop post: “My order was a week late. Never again.” The owner shares her profile in Stories: “Here’s our star customer. Go and teach her some manners.” Followers start messaging her.
The situation and an improvement
“Here’s her profile. Everyone go and tell her what you think.”
“Your order was late, and we’re sorry we did not update you sooner. Please message us your order number so we can check the delivery and discuss a solution.” Only state facts you have confirmed.
What this answer is based on
Meta Newsroom — Protecting Our Community from Abuse on Instagramabout.fb.comGuide based on Meta’s materialReview details
Source reviewed:
We read the official source listed for this topic. Other Meta rules are reviewed separately.
Primary source reread: . This does not mean every supplementary source, translation or app screen was rechecked.
Read Instagram’s 2021 article on its prohibition of bullying and abuse controls. Detailed current exceptions were not reviewed.
Material published: August 11, 2021
Include the guide link, language and wording that needs checking. Add an official source link if you have one. Do not send passwords, login codes or photos of identity documents.
Examples are made up to explain the guidance. Meta decides individual account and content cases.
Study this topicSee less, limit contact or report?Sources and related topicsPolicy Graph · Demo in development