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YOUR NEXT STEP

I forgot my password

What to do now

Which platform?

  1. On the Instagram sign-in screen, choose “Forgot password?”. Find your account using your username, email or phone number.

  2. Check that it is your profile. Look at the email or phone number where the message will go. Choose a contact you can access.

  3. Open the latest recovery message and follow its instructions. If another check appears after changing your password, read what it asks for: your configured second factor, identity confirmation and contact verification need different steps.

Have ready: Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

Start Instagram recovery

Opens www.instagram.com · New tab

Details of this option

Recover Instagram access

Your email or password was changed without your permission, or you cannot log in as usual.

You can start while logged out. Verification options depend on the account.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Open the recovery page and select why you cannot access the account.
  2. Identify your account and use an available verification method. Extra options appear only if Instagram offers them.

If it does not work

If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.

Example message

Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.

Edit directly here. Changes are not saved after you close the page.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source
If this step did not help

If the email has not arrived, check the address and spam folder. If an old number or an email you cannot access is listed, open the guide to lost recovery contacts below.

What else you can do

Choose an option that fits your circumstances.

Support with an existing Meta Verified subscription

You already have an active subscription and can access its support section.

For the eligible subscribed account. Buying a subscription does not guarantee recovery of another profile.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Open Meta Verified and its support section in the subscribed account. Choose your issue and an offered contact method.
  2. Describe your case and previous attempts. Keep the case number and continue in that thread.
Open Meta’s instructions

www.facebook.com · New tab

If it does not work

If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

The page asked us to sign in or restricted access. Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source
All contact options for this situation
An everyday example

“I bought a new phone. Instagram used to open automatically, and I cannot remember the password.” Find your existing profile through recovery.

Buttons and available options may vary. Follow the message shown in your account.

More about your situation
Practical guideInstagram

Forgot your password? Start here

Your new phone asks for a password you cannot remember. Start with recovery before creating another profile.

Source partly reviewedExplore topicPractical guideInstagram

My old email or phone number is unavailable

The code goes to an old work inbox or a SIM you no longer have.

Source partly reviewedExplore topic
Choose another situationOpen the full library
Know the issue? Find a form or contact

This helps you choose a next step. Look for the reason for a restriction in the Instagram or Facebook notice.