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I am posting a customer conversation

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Check for a personal phone number, address or other private details. A summary is often enough for a public explanation. If a screenshot matters, keep only the necessary anonymised extract.

Step-by-step guidance
Posting ruleInstagram

Sharing a screenshot: what to hide

You want to explain a customer dispute. Their phone number and home address are still visible.

Source partly reviewedExplore topicPosting ruleInstagram

An angry review without harassment

Explain what went wrong without sending people after someone.

Preliminary guideExplore topic
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Know the issue? Find a form or contact

This helps you choose a next step. Look for the reason for a restriction in the Instagram or Facebook notice.