Send a bug report
A button is broken, a screen freezes or a feature fails.
Requires access to the app menu. A bug report is not an appeal.
How to contact them and what to prepare
Have these ready
A screenshot, device model, app version and the steps that trigger the error.
What to do
- Open your profile, the menu, Help, then Report a problem.
- Explain how to reproduce the issue and add a screenshot. Remove passwords, codes and other people’s personal details.
www.facebook.com · New tab
If it does not work
If the button is missing, save the exact notice and check the same account in the app and a browser. Use Report a problem for a broken interface; it does not replace an appeal.
Example message
Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.
Edit directly here. Changes are not saved after you close the page.
Source and what we checked
Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.
Submission was not tested. Availability for your account and an outcome are not guaranteed.
Official Meta source