Bosnia and Herzegovina: complain to AZLP about unlawful processing of your personal data or an unresolved data-rights request under Law 12/25. Identify a specific data issue, not just a disabled account.
Independent public data-protection authority, not an NGO or general account-appeal service. Article 6 covers local establishments and foreign controllers offering services to people in Bosnia and Herzegovina or monitoring behaviour there. Explain the responsible Meta entity and this connection; jurisdiction and account restoration are not automatic.
What to do
AZLP recommends contacting the controller first; this is not stated as a universal complaint prerequisite. For a data-rights request, allow the Article 14 response period: 30 days from receipt, extendable by 60 days with reasons notified within the first 30 days. Keep your request and reply.
Give your name/address, controller name/address, detailed violation and evidence. Attach prior correspondence and representative authority if applicable; date and sign. Phone/email are optional. The current form does not routinely require an ID copy. Never send passwords or recovery codes.
Send the signed form by post or deliver it to AZLP, Dubrovačka 6, 71000 Sarajevo. An oral complaint can also be recorded at the agency. Keep proof of receipt.
Keep delivery evidence and supply missing information by AZLP’s deadline. The statutory decision period is 90 days from filing. If AZLP does not resolve the complaint or report its progress/outcome within 90 days, Article 109 allows court proceedings. Challenge an agency decision before the Court of Bosnia and Herzegovina within 60 days of receipt. No general complaint-filing limit was verified; seek timely legal advice.
Use the current AZLP complaint form citing Law 12/25, not the repealed 2009 procedure. ClearRules does not receive identity documents or submit complaints. Use Law 12/25: published 28 February 2025, effective eight days later and applicable after a further 210 days, in October 2025. Article 116 also gives two years for alignment of existing processing; this does not postpone the current complaint route until 2027.
Your connection to the country matters, not your account language. Individual bodies have additional requirements.
Bosnia & Herzegovina · Access or protect personal data
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Requirements need checkingBosnia and Herzegovina: complain to AZLP about unlawful processing of your personal data or an unresolved data-rights request under Law 12/25. Identify a specific data issue, not just a disabled account.Agencija za zaštitu ličnih podataka u Bosni i Hercegovini (AZLP)Use the current AZLP complaint form citing Law 12/25, not the repealed 2009 procedure. ClearRules does not receive identity documents or submit complaints.Cost: AZLP’s tasks are free for data subjects under Article 102. For manifestly unfounded or excessive requests, it may charge actual administrative costs or refuse to act. Separate court or representation costs are not covered.Steps and full conditions
Regional route · check eligibility
Agencija za zaštitu ličnih podataka u Bosni i Hercegovini (AZLP)
What this route offers: Bosnia and Herzegovina: complain to AZLP about unlawful processing of your personal data or an unresolved data-rights request under Law 12/25. Identify a specific data issue, not just a disabled account.
Use the current AZLP complaint form citing Law 12/25, not the repealed 2009 procedure. ClearRules does not receive identity documents or submit complaints. Use Law 12/25: published 28 February 2025, effective eight days later and applicable after a further 210 days, in October 2025. Article 116 also gives two years for alignment of existing processing; this does not postpone the current complaint route until 2027.
Independent public data-protection authority, not an NGO or general account-appeal service. Article 6 covers local establishments and foreign controllers offering services to people in Bosnia and Herzegovina or monitoring behaviour there. Explain the responsible Meta entity and this connection; jurisdiction and account restoration are not automatic.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
AZLP can investigate and order compliance with data rights, correction, deletion or limits on processing. This does not create a general appeal against Instagram/Facebook moderation or guarantee account restoration. Compensation is a separate court claim.Sources for these requirementsPartly confirmed
AZLP recommends contacting the controller first; this is not stated as a universal complaint prerequisite. For a data-rights request, allow the Article 14 response period: 30 days from receipt, extendable by 60 days with reasons notified within the first 30 days. Keep your request and reply.Sources for these requirementsPartly confirmed
Keep delivery evidence and supply missing information by AZLP’s deadline. The statutory decision period is 90 days from filing. If AZLP does not resolve the complaint or report its progress/outcome within 90 days, Article 109 allows court proceedings. Challenge an agency decision before the Court of Bosnia and Herzegovina within 60 days of receipt. No general complaint-filing limit was verified; seek timely legal advice.Sources for these requirementsPartly confirmed
AZLP’s tasks are free for data subjects under Article 102. For manifestly unfounded or excessive requests, it may charge actual administrative costs or refuse to act. Separate court or representation costs are not covered.Sources for these requirementsConfirmed by the source
The inspected current form is in Bosnian. Acceptance of other filing languages was not verified; ask AZLP before relying on a translation.Sources for these requirementsPartly confirmed
The form allows post, hand delivery, a scanned signed complaint by email, or an oral complaint recorded in person. No account, payment or submission was tested. AZLP may share necessary complaint details with the controller; anonymity is conditional, not guaranteed.Sources for these requirementsPartly confirmed
AZLP recommends contacting the controller first; this is not stated as a universal complaint prerequisite. For a data-rights request, allow the Article 14 response period: 30 days from receipt, extendable by 60 days with reasons notified within the first 30 days. Keep your request and reply.
Give your name/address, controller name/address, detailed violation and evidence. Attach prior correspondence and representative authority if applicable; date and sign. Phone/email are optional. The current form does not routinely require an ID copy. Never send passwords or recovery codes.
Send the signed form by post or deliver it to AZLP, Dubrovačka 6, 71000 Sarajevo. An oral complaint can also be recorded at the agency. Keep proof of receipt.
Keep delivery evidence and supply missing information by AZLP’s deadline. The statutory decision period is 90 days from filing. If AZLP does not resolve the complaint or report its progress/outcome within 90 days, Article 109 allows court proceedings. Challenge an agency decision before the Court of Bosnia and Herzegovina within 60 days of receipt. No general complaint-filing limit was verified; seek timely legal advice.
Send the signed form by post or deliver it to AZLP, Dubrovačka 6, 71000 Sarajevo. An oral complaint can also be recorded at the agency. Keep proof of receipt.
Give your name/address, controller name/address, detailed violation and evidence. Attach prior correspondence and representative authority if applicable; date and sign. Phone/email are optional. The current form does not routinely require an ID copy. Never send passwords or recovery codes.
Email a scan of your signed complaint and relevant attachments yourself. This opens your email app only; it does not submit anything automatically.
What to prepare
Give your name/address, controller name/address, detailed violation and evidence. Attach prior correspondence and representative authority if applicable; date and sign. Phone/email are optional. The current form does not routinely require an ID copy. Never send passwords or recovery codes.
What to do after applying
No reply yet
AZLP recommends contacting the controller first; this is not stated as a universal complaint prerequisite. For a data-rights request, allow the Article 14 response period: 30 days from receipt, extendable by 60 days with reasons notified within the first 30 days. Keep your request and reply.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Keep delivery evidence and supply missing information by AZLP’s deadline. The statutory decision period is 90 days from filing. If AZLP does not resolve the complaint or report its progress/outcome within 90 days, Article 109 allows court proceedings. Challenge an agency decision before the Court of Bosnia and Herzegovina within 60 days of receipt. No general complaint-filing limit was verified; seek timely legal advice.
Official source and review details
We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Does every country have an account-recovery route?
We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.
The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.
How to use this directory
Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.
Each card shows when its sources were researched. No real complaints were submitted.
Country and topic appear in the page address. Do not upload documents, passwords or codes here.