Malaysia — Where to get help in your country

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Write down what happened to your data and which company is responsible. Gather dates, screenshots and any correspondence about that issue.
2. Open the complaint form and answer its initial questions about the transaction, organisation and issue. Use Report a Complaint for your own complaint, not the Report DBN notification for organisations.
3. If the form accepts your case, identify the company, describe the data issue and attach relevant documents. Read the notice about sharing information with the company, submit and keep the confirmation.

JPDP's form is for personal-data complaints. It checks whether the issue concerns a commercial transaction; this does not necessarily mean you must have paid Meta. Answer based on the facts. The complainant should file personally. Your complaint and attachments may be shared with the company for a response. This is not an account-suspension appeal.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

For an eligible personal or household goods/services dispute. Limit: MYR50,000; filing period: three years; fee: MYR5. Use Form 1 or e-Tribunal. Business purchases are excluded. First confirm jurisdiction over the foreign respondent, service requirements and the permitted remedy.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

1. Prepare the incident description and time, affected account or address, and available email headers and logs. The form requires name, age group, email, phone, incident category and description, a contact-disclosure choice and how you heard of the service. Enter elapsed days, with 0 for today. Attach only relevant evidence. Do not send passwords, backup codes or one-time codes.
2. Open the official MyCERT form or email the incident description to cyber999@cybersecurity.my. The public form was read without signing in; submission and delivery were not tested. Choosing not to disclose contact information does not make the report anonymous: the form still asks for your details. Read the data notice and clarify onward sharing before sending sensitive evidence.
3. Keep your report and any case reference. If no reply arrives or more evidence is requested, continue the same correspondence, quote the reference and provide only the needed information. The ordinary line 1-300-88-2999 operates Monday–Friday 08:30–17:30 Malaysia time (UTC+8). Ask who is handling any referral. Continue the platform’s official recovery process separately; a Cyber999 report does not replace it.

The public web form has now been read, replacing the earlier form-access limitation. Fields, contacts and SLA limits were checked, but no real report was sent. The route remains for security incidents only.

1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

For an eligible personal or household goods/services dispute. Limit: MYR50,000; filing period: three years; fee: MYR5. Use Form 1 or e-Tribunal. Business purchases are excluded. First confirm jurisdiction over the foreign respondent, service requirements and the permitted remedy.