Meta disabled my ad account. What should I do?
The short answer
First, read the notice and check the ad account ID. A rejected ad, a payment problem, an ad account restriction and a restriction on your ability to advertise each need different steps. If the ad account is restricted, open it in Business Support Home, Meta’s business support area, and request a review if offered.
Source partly reviewed — details
What this answer is based onWhat to do
Keep the ID, decision text and date. Identify the specific ad account in your request; your Page name does not replace its ID.
- Open Meta’s notice to see what is restricted and why. If only an ad was rejected, open the decision for that ad. If the notice mentions payment or a security check, start with the steps it gives.
- Open Business Support Home using a profile with access to this ad account. Select the account in the status overview. If it is missing, check your profile, selected business and permissions.
- Check the available actions. If Request review is offered, complete the listed checks and explain why you think the decision is wrong. Describe any corrections you have made and provide the requested information.
- Keep the confirmation and check the response to that request. If review is pending, declined or unavailable, read the current status and any further actions Meta offers. Do not create a replacement account or move ads into someone else’s account to evade the restriction.
The situation
All campaigns for a salon stop running. The notice names the ad account ending in 4821, while the agency manages three others. Select 4821 in Business Support Home first. Your explanation and review must concern that account’s decision.
More examples
“One banner was rejected; the other ads still run”
Ads Manager flags one ad. There is no account-disablement notice.
What to do
Open the rejection notice and read the reason. You can then edit that ad or request a review if offered. One rejected ad does not by itself mean the whole account is disabled.
“I requested a review, but there is no answer yet”
Support shows a pending status and a case number.
What to do
Keep the case number and check its status. If Meta gives a response timeframe, use that as your guide; we cannot confirm one timeframe for every case.
What this answer is based on
Meta — Request a review for a restricted advertising accountwww.facebook.comMeta — Troubleshoot a Disabled or Restricted AccountMeta — About Advertising RestrictionsMeta — Common examples of advertising policy violationsOnly a source excerpt was availableReview details
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We could read only an excerpt of the official page in search results. The full conditions and exceptions have not yet been checked.
This guide uses excerpts of official Meta Help pages available in search results. We could not check the full page or screens inside an account. Menu labels and available buttons may differ in your app.
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Examples are made up to explain the guidance. Meta decides individual account and content cases.
Sources and related topicsPolicy Graph · Demo in development