Meta says “Business account restricted”. What should I check?
The short answer
Open the notice and check whether it concerns a business portfolio, ad account, Page or your ability to advertise. Select the named item in Business Support Home, Meta’s business support area. Complete the steps offered and request a review if available. If a business is missing from your list, that alone does not mean Meta has restricted it.
Source partly reviewed — details
What this answer is based onWhat to do
Write down the asset name and ID from the notice. “My business is blocked” can describe several different problems; the exact notice helps identify the right process.
- Open any notice from Meta and save its text, date, and the name and ID of the account, Page or portfolio it identifies. Check what stopped working: advertising, Page management or signing in to your personal Facebook account.
- Check the selected business and status overview in Business Support Home. If the asset is missing, first check your profile and permissions with the person who manages access. Do not share passwords.
- Complete the checks listed in the decision. If a review is offered, explain why you think the decision is wrong and provide the requested information. If you notice signs of a hack, also secure the affected personal account and keep notices of unauthorized changes.
- Keep the outcome and case number if provided. If the request is pending or declined, follow any available next actions. Do not create a new portfolio or move assets to evade the restriction.
The situation
A shop’s Page opens for customers, but Meta shows a business portfolio restriction. The owner saves the portfolio ID and opens its decision in Business Support Home. A working Page does not establish that the business can advertise.
More examples
“The business disappeared after we changed agencies”
A colleague still manages the assets, and you have no violation notice.
What to do
First check your invitation, selected profile and permissions. If there is no restriction notice, start by checking your access with the administrator.
“Unknown campaigns and an unfamiliar login appeared”
After an unfamiliar-login notice, you see changes your team did not make.
What to do
Start recovering and securing the affected account. In an available review, give dates and specific unauthorized changes. Restored sign-in and removal of the business restriction must be checked separately.
What this answer is based on
Meta — Troubleshoot a Disabled or Restricted Accountwww.facebook.comMeta — Request a review for a restricted advertising accountMeta — About Advertising RestrictionsMeta — Common examples of advertising policy violationsOnly a source excerpt was availableReview details
Source reviewed:
We could read only an excerpt of the official page in search results. The full conditions and exceptions have not yet been checked.
This guide uses excerpts of official Meta Help pages available in search results. We could not check the full page or screens inside an account. Menu labels and available buttons may differ in your app.
Include the guide link, language and wording that needs checking. Add an official source link if you have one. Do not send passwords, login codes or photos of identity documents.
Examples are made up to explain the guidance. Meta decides individual account and content cases.
Sources and related topicsPolicy Graph · Demo in development