What should I do if Facebook will not accept my identity confirmation?
The short answer
Open Facebook’s message to see what happened: the upload failed, the ID was rejected or the review is still pending. If the photo quality is the problem, take a new photo; if the review is pending, follow its status. Submit ID only through an official Facebook request.
Source partly reviewed — details
What this answer is based onWhat to do
Requirements can differ for signing in, confirming age, advertising or using a feature. Follow the instructions in the request you received.
- Open Facebook yourself and find the request. Note its date, purpose and error or decision text.
- For a quality-related rejection, photograph an accepted original ID clearly, in good light, with the whole document visible. Do not edit its details or substitute a screenshot or photocopy.
- Check the list of accepted documents and the notice explaining how Facebook will use them. Resubmit or choose another method only if Facebook offers it. While the review is pending, check the place where Facebook says it will send its reply.
If the usual steps did not help
When this guide helps: Use this for an identity request displayed by Facebook when an ID upload fails, is rejected or remains pending.
When you need a different route: Account recovery, age checks, ads and payments may use different document requirements. A message from an account calling itself “support” is not an official ID request.
Choose what is happening in your case
The file froze or failed before confirmation
Check the connection and any file requirements shown on screen. Preserve the error before retrying through the same official request. If the app itself keeps failing, troubleshoot it without deleting your only working session. This is not yet an ID rejection.
Next step: The app crashes or the feed will not loadThe rejection mentions blur, glare or missing details
If resubmission is offered, take a fresh, well-lit photo of the accepted original with all required information in frame. Do not alter the name, date or photo, or substitute a screenshot. Correct the stated problem rather than sending the same image again.
You lack the requested document or the names differ
Check the list for this exact process; do not assume a passport is compulsory or every alternative is accepted. If the mismatch concerns your genuine everyday name, use Facebook’s name guidance. Do not edit an ID or change your birthday to force a match.
Next step: How to change your name on FacebookFacebook confirms that identity review is pending
Keep the confirmation and follow the status or reply channel in that request. No immediate reply does not mean rejection or approval. Do not start a suspension appeal merely because identity review is pending.
Use the status or reply channel in your existing official request.
Identity is confirmed, but Facebook still shows a suspension
Keep the identity confirmation and full account decision. Follow the review option in the account notice if one is available.
What to prepare
- Save the request’s purpose, date, exact error and any confirmation. Note where Facebook says the answer will arrive.
- Open the accepted-document list and privacy notice from this request. Prepare only the documents and visible information it requires.
Check document photo quality
The browser tool asks you to mark the document’s corners. It does not verify authenticity or guarantee Meta will accept it. Do not change the document’s information.
Check document photo qualityImportant: Submit ID only through the genuine Facebook request. Read its storage notice; no universal retention period or guaranteed restoration is established here.
Sources and verification limits
Checked:
Reviewed official indexed Help text about rejection reasons and everyday names. Direct access to the complete accepted-ID list was not verified. File troubleshooting is practical advice; no ID was uploaded and this request’s acceptance or retention rules were not tested.
- Facebook Help Center — Why Facebook might reject your ID · Only an excerpt was available
- Facebook Help Center — What name to use when changing your name · Only an excerpt was available
- Facebook Help Center — Types of IDs that Facebook accepts · Content could not be verified
How to check the result
The platform confirms this identity check is complete. Check actual account access separately; if suspension remains, continue the account decision.
Check what actually happened. Opening a link, saving a draft or receiving a receipt does not complete the case.
The situation
You photographed your ID in a dim kitchen. Facebook says the details are unreadable. If resubmission is offered, take a new photo with no glare or blur and the whole ID visible. Do not alter the name or date in the image.
More examples
“The upload froze, with no confirmation”
It is unclear whether Facebook received the file.
What to do
Check your internet connection and retry if Facebook offers that option. Save the exact error message to describe the problem if support is available. An upload failure is not a decision on your ID.
“I do not have a passport available”
You need another document option.
What to do
Open the accepted-document list for your check. Some processes accept documents issued by non-government organizations. Check which documents and combinations your process allows.
“Someone asks for my ID in a private message”
An account named “support” contacts you.
What to do
Do not provide ID through that request. Open official Facebook yourself and check for a real request there. ClearRules does not collect ID for verification.
What this answer is based on
Facebook Help Center — Why an ID may be rejectedwww.facebook.comFacebook Help Center — Accepted IDsFacebook Help Center — Upload your IDFacebook Help Center — How your ID is used · Full source review pendingOnly a source excerpt was availableReview details
Source reviewed:
We could read only an excerpt of the official page in search results. The full conditions and exceptions have not yet been checked.
This guide uses excerpts of official Meta Help pages available in search results. We could not check the full page or screens inside an account. Menu labels and available buttons may differ in your app.
Include the guide link, language and wording that needs checking. Add an official source link if you have one. Do not send passwords, login codes or photos of identity documents.
Examples are made up to explain the guidance. Meta decides individual account and content cases.
Sources and related topicsPolicy Graph · Demo in development