Facebook was suspended because of a linked Instagram. What should I do?
The short answer
Read the full Facebook notice and note the Instagram username. If it is your account and Facebook directs you to appeal through it, start there. If you do not recognize the account, save its name and mention that in any available request. The name alone cannot explain why that account appears.
Source partly reviewed — details
What this answer is based onWhat to do
Separate the two accounts: which one is disabled, and which one offers the review?
- Open the Facebook notice. Save its text, date, your Facebook profile link and the exact Instagram username shown. Note any appeal deadline.
- If the named Instagram is yours, open it yourself. Follow an offered review when your notice directs you there. If you cannot sign in, start by recovering access to your own Instagram.
- If you do not recognize the Instagram account, say so in any available request. If you noticed email, password or activity changes you did not make, describe them and give dates. After submitting, save any case number and check for a response.
The situation
Facebook says to sign in to Instagram @cafe_example to appeal. That is your café’s account. Open that account, not a different personal Instagram. Use its review option if offered and keep the confirmation.
More examples
“I have never owned that Instagram”
The decision names an unfamiliar @username.
What to do
If an explanation field is available, you can write: “My Facebook [link] is restricted because of Instagram @… . I do not recognize that account and, as far as I know, do not manage it. Please check the link between the accounts and review the restriction.” Use information about your own accounts.
“Someone changed my email first”
You have a notice of a change you did not make.
What to do
That is a concrete sign of possible compromise. Open the official facebook.com/hacked route and secure your linked email. Recovering access and reversing a suspension may need separate steps.
“Instagram is back, but Facebook is still disabled”
The Instagram decision changed.
What to do
Save the Instagram recovery confirmation and reopen the Facebook notice. If a review or official support is available, provide that confirmation. Instagram’s recovery does not tell us whether Facebook will be restored automatically or how long it may take.
What this answer is based on
Facebook Help Center — Suspended or disabled accountswww.facebook.comInstagram Help Center — Disabled accountsFacebook Help Center — Recover a hacked accountOnly a source excerpt was availableReview details
Source reviewed:
We could read only an excerpt of the official page in search results. The full conditions and exceptions have not yet been checked.
This guide uses excerpts of official Meta Help pages available in search results. We could not check the full page or screens inside an account. Menu labels and available buttons may differ in your app. The step about appealing through a linked Instagram account applies only if your notice directs you there. We could not confirm one process for every linked-account restriction.
Include the guide link, language and wording that needs checking. Add an official source link if you have one. Do not send passwords, login codes or photos of identity documents.
Examples are made up to explain the guidance. Meta decides individual account and content cases.
Sources and related topicsPolicy Graph · Demo in development