How do I recover my account without access to its email address or number?
The short answer
First check whether you are still signed in on another device you own. If so, check whether you can update contact details in settings. Otherwise, follow official account recovery and try recovering the email address or number itself.
Source partly reviewed — details
What this answer is based onWhat to do
Which platform?
Check your old phone, tablet or browser: the account may still be signed in. Keep that session while working through recovery.
If you are signed in, check the contact details in settings and any available option to update them. The platform may ask you to confirm the change.
If you cannot sign in anywhere, start official recovery on a familiar device. Indicate that the suggested contact is unavailable if that option appears. Also check email recovery with your email provider.
Have ready: Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.
Open the official guidanceOpens www.facebook.com · New tab
If this step did not help
If no other contact is offered, save the screen text and follow your platform’s guidance. Do not use someone else’s number. Identity verification may not be available in every case.
Note the contact shown and the recovery stage where you stopped. Check for a working session on another device you own and the official way to recover your old email or number. If no other verification is offered, ClearRules cannot create one or verify ownership for you. Use the stuck-recovery guide to choose the next step based on the message shown.
What else you can do
Choose an option that fits your circumstances.
Recover a hacked Facebook account
Someone accessed your account, changed details or acted as you.
Start on a device you have used to log in before.
How to contact them and what to prepare
Have these ready
Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.
What to do
- Open facebook.com/hacked on a familiar device.
- Find your account and complete the offered checks. After recovery, review contact details and active sessions.
www.facebook.com · New tab
If it does not work
If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.
Example message
Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.
Edit directly here. Changes are not saved after you close the page.
Source and what we checked
Purpose of this contact option checked: . We read the official Help page.
Submission was not tested. Availability for your account and an outcome are not guaranteed.
Official Meta sourceSupport with an existing Meta Verified subscription
You already have an active subscription and can access its support section.
For the eligible subscribed account. Buying a subscription does not guarantee recovery of another profile.
How to contact them and what to prepare
Have these ready
Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.
What to do
- Open Meta Verified and its support section in the subscribed account. Choose your issue and an offered contact method.
- Describe your case and previous attempts. Keep the case number and continue in that thread.
www.facebook.com · New tab
If it does not work
If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.
Source and what we checked
Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.
The page asked us to sign in or restricted access. Submission was not tested. Availability for your account and an outcome are not guaranteed.
Official Meta source“The code goes to a SIM I no longer use, but I am still signed in on my tablet at home.” Start with the settings in that working session.
Buttons and available options may vary. Follow the message shown in your account.
If the usual steps did not help
When this guide helps: Use this when the account’s saved email address or phone number is yours but no longer accessible, such as an old work inbox or a retired SIM.
When you need a different route: If someone else replaced the contact without permission, use hacked-account recovery. If the destination is still yours and accessible but no message arrives, use delivery troubleshooting.
Choose what is happening in your case
You can still reach account settings.
Check the contact-change options for the right profile. Add or update an address or number you control and complete its verification. Confirm the new contact was accepted before relying on it; a working session does not waive security checks.
The mailbox or number might be recoverable.
Use the email provider’s or mobile operator’s own recovery process. This is separate from Meta recovery. If the provider restores access, return to the social account’s recovery screen and request a fresh message.
Next step: Facebook login code is not arrivingYou are signed out everywhere.
Start official recovery with the existing account’s details on a familiar device. Use a previously configured linked-login option only if offered. A new address that was never attached will not identify the old profile.
Next step: Forgot your password? Start hereNo accessible contact or alternative is offered.
Keep the screen text and consult the official recovery help. We could not verify the current full Help page for this situation. Follow only alternatives actually offered; we cannot confirm another recovery route or an identity-check option for your account.
If official recovery offers no usable contact or alternative, keep the screen text. Record that access is still blocked; extra identity checks are not guaranteed.
What to prepare
- Note your existing username or profile URL and the masked destination shown.
- Check your own old devices for a working session, and whether any other saved contact is still accessible.
Important: Do not ask the new owner of an old number to receive login codes, or use someone else’s contact as yours. Avoid signing out or clearing data on the device that still works.
Sources and verification limits
Checked:
Reviewed official Instagram contact-loss and password-reset text in search and read Meta’s public recovery articles. Direct Help access was blocked; account-specific contact changes and linked-login options were not tested.
- Instagram Help Center — Lost access to email address or phone number · Only an excerpt was available
- Meta — Designing Account Security Across Our Apps · Public material reviewed
- Meta — Account support and recovery; updated March 2026 · Public material reviewed
- Instagram Help Center — Reset your Instagram password · Only an excerpt was available
How to check the result
The replacement contact is accepted and usable, or the original contact is restored, and you can access the correct account. Keep your only working session while checking.
Check what actually happened. Opening a link, saving a draft or receiving a receipt does not complete the case.
The situation
You changed jobs and lost access to your work inbox. A month later, Instagram asks you to confirm a login through that address. You can open your personal inbox, but the recovery message is going to the old work address.
The situation and an improvement
Search using a new address that was never added to the account.
Find the existing account using known details, then follow the available recovery or contact-change process.
More examples
Your old tablet is still signed in
Your phone wants a code sent to an old number, but Instagram works on your home tablet. You are about to sign out there too and “start again”.
What to do
First check whether the working session lets you update contacts and security. Complete any verification requested. Signing out first removes this route to settings.
Only the old email address is offered
Your account is found, but the code can only go to an unavailable inbox. The screen offers no alternative.
What to do
Note the contact shown and the recovery stage where you stopped. Check for a working session on another device you own and the official way to recover your old email or number. If no other verification is offered, ClearRules cannot create one or verify ownership for you. Use the stuck-recovery guide to choose the next step based on the message shown.
What this answer is based on
Instagram Help Center — Lost access to email or phone numberwww.facebook.comFacebook Help Center — Recover without your old email or numberMeta — Account support and recoveryOnly a source excerpt was availableReview details
Source reviewed:
We could read only an excerpt of the official page in search results. The full conditions and exceptions have not yet been checked.
Reviewed Instagram help text available in search, a Facebook excerpt about a familiar device, and Meta’s account-recovery article. Full current Help pages were unavailable. Recovery without old contact details is not guaranteed. On 19 October 2026, we reread Meta’s recovery article, including the limits of its announced logged-out support. Full Help on losing access to email or a phone number was unavailable. An alternative verification method for an individual account is not confirmed.
Include the guide link, language and wording that needs checking. Add an official source link if you have one. Do not send passwords, login codes or photos of identity documents.
Examples are made up to explain the guidance. Meta decides individual account and content cases.
Study this topicUnauthorised access: where to startSources and related topicsPolicy Graph · Demo in development