My Instagram or Facebook dashboard shows earnings. Why is the money not in my account?

Keep the payout account ID, transaction reference, earning period, displayed status and date together; redact bank and tax details from ordinary screenshots.

1. Confirm this is creator income. For an ads or Meta Verified charge, open that product's billing help instead. Record the earning product, period and affected profile or Page.
2. On Instagram, open Professional dashboard, then Payouts under Your tools, or open the relevant earning tool. On Facebook, look in Payout settings or Professional dashboard; for supported accounts, Meta Business Suite also has All tools, then Payouts. Select the correct payout account.
3. Read the transaction and any notice. Check the applicable minimum, cycle, setup and verification requests. Compare finalized details with estimates and adjustments. If you lack permission, ask the payout account's financial admin to inspect it.
4. If a hold or review is shown, follow its stated instructions and deadlines. Recent payout-account changes can trigger a security hold. Correct genuine errors only through the official settings; do not change details repeatedly or pay someone to release funds.
5. If a transfer should have arrived under the guidance for that product, ask your bank or payment provider to trace it using the available reference, and check the saved destination details. If it remains missing, use the payout support option available to the account.
6. On Facebook, a financial admin can open a transaction explicitly marked Not payable and choose Get help with this earning. Meta says one review request covers the account's not-payable earnings. On Instagram, look for Help, Monetization help, then Submit a monetization support request when available; choose the correct product and track its updates.
7. If you cannot access the profile or payout area, address login or permissions first. Preserve invoices and references; no-access situations do not create a universal public payout form.