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- Contact Meta
Recover Instagram access
Your email or password was changed without your permission, or you cannot log in as usual.
- Contact Meta
Support with an existing Meta Verified subscription
You already have an active subscription and can access its support section.
- Practical guide
A grey screen instead of your profile
Explain the problem when no restriction notice is visible.
Based on Meta’s material - Practical guide
Where did the off-Meta activity setting go?
Find the control for activity shared by other businesses and understand what your choice changes.
Based on Meta’s material - Practical guide
I cannot use or change my Instagram username
Separate an unavailable handle from a pending edit, forgotten username, unwanted change or rights dispute.
Based on Meta’s material - Practical guide
Instagram or Messenger won't send messages
Separate a chat-specific limit from a platform restriction, message-request setting or technical problem.
Source partly reviewed - Practical guide
Meta can't verify my business
Find the correct verification request and address the stated problem without confusing it with a badge or account appeal.
Based on Meta’s material - Practical guide
Instagram video selfie is not working
Camera trouble, a failed upload or a rejected check: different steps for each.
Source partly reviewed - Practical guide
The app crashes or the feed will not load
Checks to try on Instagram and Facebook while keeping account access and unfinished posts safe.
Source partly reviewed - Practical guide
Open Instagram or get the official app
The official website, phone app and help if you cannot sign in.
Based on Meta’s material - ClearRules column
A trial Reel cannot answer every question
A video can work for strangers without telling you what your regular audience needs. That is a reason to choose the question more carefully, not to dismiss the result.