ClearRules
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YOUR NEXT STEP

A grey or blank screen

What to do now

Which platform?

  1. Note which action leads to the blank screen. Is there a suspension notice, code request or another error before it? Save the exact wording.

  2. Try another official sign-in route: if the app fails, try the website on a familiar device. Keep any session where the account still works.

  3. Choose the next route based on the message: suspension needs review guidance; an unauthorised email change needs hacked-account recovery; a second code needs two-factor help.

Have ready: A screenshot, device model, app version and the steps that trigger the error.

Open the official guidance

Opens www.facebook.com · New tab

Example message

Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.

Edit directly here. Changes are not saved after you close the page.

If this step did not help

If both routes show the same error, keep it with the date. If a working session lets you report a technical problem, include those details.

What else you can do

Choose an option that fits your circumstances.

Send a bug report

A button is broken, a screen freezes or a feature fails.

Requires access to the app menu. A bug report is not an appeal.

How to contact them and what to prepare

Have these ready

A screenshot, device model, app version and the steps that trigger the error.

What to do

  1. Open your profile, the menu, Help, then Report a problem.
  2. Explain how to reproduce the issue and add a screenshot. Remove passwords, codes and other people’s personal details.
Open Meta’s instructions

www.facebook.com · New tab

If it does not work

If the button is missing, save the exact notice and check the same account in the app and a browser. Use Report a problem for a broken interface; it does not replace an appeal.

Example message

Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.

Edit directly here. Changes are not saved after you close the page.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source
All contact options for this situation
An everyday example

“I enter my password, see the logo, then a grey screen with no text.” That screen alone does not explain the cause. Compare the app and official website before choosing a recovery route.

Buttons and available options may vary. Follow the message shown in your account.

More about your situation
Choose another situationOpen the full library
Know the issue? Find a form or contact

This helps you choose a next step. Look for the reason for a restriction in the Instagram or Facebook notice.