ClearRules
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YOUR NEXT STEP

My email or password was changed

What to do now

Which platform?

  1. Open facebook.com/hacked using the button below, on a device you previously used for this account.

  2. Identify your account and choose the description that matches. If someone changed your recovery contact, report that within the recovery process offered.

  3. Secure the linked email account. If you can still access the social account, change its password, review sessions and enable two-factor authentication. Warn contacts if someone is asking them for money as you.

Have ready: Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

Start Facebook recovery

Opens www.facebook.com · New tab

Example message

Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.

Edit directly here. Changes are not saved after you close the page.

If this step did not help

If the usual method fails, check the other options the platform offers. Keep any working session on your own device. Do not send passwords or backup codes to anyone promising recovery.

What else you can do

Choose an option that fits your circumstances.

Find your Facebook account

You forgot your password or cannot find your account when logging in.

An account lookup page; no prior login needed.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Enter an email address or phone number linked to the account.
  2. Choose your profile and an available recovery method. If you cannot use the contacts, follow the alternatives Facebook offers.
Find my Facebook account

www.facebook.com · New tab

If it does not work

If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source

Support with an existing Meta Verified subscription

You already have an active subscription and can access its support section.

For the eligible subscribed account. Buying a subscription does not guarantee recovery of another profile.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Open Meta Verified and its support section in the subscribed account. Choose your issue and an offered contact method.
  2. Describe your case and previous attempts. Keep the case number and continue in that thread.
Open Meta’s instructions

www.facebook.com · New tab

If it does not work

If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

The page asked us to sign in or restricted access. Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source
All contact options for this situation
An everyday example

“A friend asks why I want a bank transfer. I cannot sign in, and the recovery email is no longer mine.” Start hacked-account recovery and secure your email separately.

Buttons and available options may vary. Follow the message shown in your account.

More about your situation
Choose another situationOpen the full library
Know the issue? Find a form or contact

This helps you choose a next step. Look for the reason for a restriction in the Instagram or Facebook notice.