ClearRules
Change my answer
YOUR NEXT STEP

I am posting a complaint or responding to conflict

Start here

Describe the facts you can confirm: what happened and what resolution you want. Remove threats, private details and requests for followers to message or attack the person.

Step-by-step guidance
Posting ruleInstagram

When a complaint becomes a threat

A contractor misses an order deadline. How to ask for an answer without threatening them in Stories or comments.

Based on Meta’s materialExplore topicPosting ruleInstagram

Responding to a bad review without a pile-on

A customer leaves an unpleasant review. How to explain your position without directing followers at them.

Based on Meta’s materialExplore topicPosting ruleInstagram

A complaint about a tradesperson does not justify attacking a nationality

What changes when a story about poor workmanship becomes a call to hurt a whole group of people.

Preliminary guideExplore topic
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Know the issue? Find a form or contact

This helps you choose a next step. Look for the reason for a restriction in the Instagram or Facebook notice.