ClearRules
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YOUR NEXT STEP

It says my account is suspended or disabled

What to do now

Which platform?

  1. Open Instagram and try signing in to your account. Find the suspension or disabling notice and save the full message.

  2. Use the appeal option if it is available. If asked for an explanation, say what happened and why you believe the decision is mistaken. Submit documents only through the official process offered.

  3. Keep the submission confirmation and date. Follow any appeal deadline shown in your notice.

Have ready: Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

Open the official guidance

Opens www.facebook.com · New tab

Example message

Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.

Edit directly here. Changes are not saved after you close the page.

If this step did not help

If there is no button, save the exact decision text. For a blank screen, use the sign-in troubleshooting guide below. Help pages explain possible routes but do not guarantee a separate form for your account.

What else you can do

Choose an option that fits your circumstances.

Support with an existing Meta Verified subscription

You already have an active subscription and can access its support section.

For the eligible subscribed account. Buying a subscription does not guarantee recovery of another profile.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Open Meta Verified and its support section in the subscribed account. Choose your issue and an offered contact method.
  2. Describe your case and previous attempts. Keep the case number and continue in that thread.
Open Meta’s instructions

www.facebook.com · New tab

If it does not work

If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

The page asked us to sign in or restricted access. Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source

Send a bug report

A button is broken, a screen freezes or a feature fails.

Requires access to the app menu. A bug report is not an appeal.

How to contact them and what to prepare

Have these ready

A screenshot, device model, app version and the steps that trigger the error.

What to do

  1. Open your profile, the menu, Help, then Report a problem.
  2. Explain how to reproduce the issue and add a screenshot. Remove passwords, codes and other people’s personal details.
Open Meta’s instructions

www.facebook.com · New tab

If it does not work

If the button is missing, save the exact notice and check the same account in the app and a browser. Use Report a problem for a broken interface; it does not replace an appeal.

Example message

Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.

Edit directly here. Changes are not saved after you close the page.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source
All contact options for this situation
An everyday example

“I posted photos yesterday. Today I see ‘Account suspended’ and an appeal button.” Save that screen and start with the option in the notice.

Buttons and available options may vary. Follow the message shown in your account.

More about your situation
Choose another situationOpen the full library
Know the issue? Find a form or contact

This helps you choose a next step. Look for the reason for a restriction in the Instagram or Facebook notice.