What should I do if Instagram or Facebook has suspended my account?
The short answer
Open Instagram or Facebook yourself and try signing in. If you see a suspension or disabling notice, start with its instructions. Use the review option if one is available.
Source partly reviewed — details
What this answer is based onWhat to do
Which platform?
Open Instagram and try signing in to your account. Find the suspension or disabling notice and save the full message.
Use the appeal option if it is available. If asked for an explanation, say what happened and why you believe the decision is mistaken. Submit documents only through the official process offered.
Keep the submission confirmation and date. Follow any appeal deadline shown in your notice.
After submitting, keep the confirmation and any case number. If the request is under review, check its messages. For an error or missing confirmation, open the appeal-problems guide: pressing a button does not by itself confirm submission.
Have ready: Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.
Open the official guidanceOpens www.facebook.com · New tab
Example message
Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.
Edit directly here. Changes are not saved after you close the page.
If this step did not help
If there is no button, save the exact decision text. For a blank screen, use the sign-in troubleshooting guide below. Help pages explain possible routes but do not guarantee a separate form for your account.
If no review is offered, read the whole decision for another instruction, a request for information or a notice that review has ended. Keep that text. Do not choose a random form for a different problem: first check the support section for a suitable route. External options depend on the country and type of decision; a link does not guarantee that your case will be accepted.
What else you can do
Choose an option that fits your circumstances.
Support with an existing Meta Verified subscription
You already have an active subscription and can access its support section.
For the eligible subscribed account. Buying a subscription does not guarantee recovery of another profile.
How to contact them and what to prepare
Have these ready
Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.
What to do
- Open Meta Verified and its support section in the subscribed account. Choose your issue and an offered contact method.
- Describe your case and previous attempts. Keep the case number and continue in that thread.
www.facebook.com · New tab
If it does not work
If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.
Source and what we checked
Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.
The page asked us to sign in or restricted access. Submission was not tested. Availability for your account and an outcome are not guaranteed.
Official Meta sourceSend a bug report
A button is broken, a screen freezes or a feature fails.
Requires access to the app menu. A bug report is not an appeal.
How to contact them and what to prepare
Have these ready
A screenshot, device model, app version and the steps that trigger the error.
What to do
- Open your profile, the menu, Help, then Report a problem.
- Explain how to reproduce the issue and add a screenshot. Remove passwords, codes and other people’s personal details.
www.facebook.com · New tab
If it does not work
If the button is missing, save the exact notice and check the same account in the app and a browser. Use Report a problem for a broken interface; it does not replace an appeal.
Example message
Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.
Edit directly here. Changes are not saved after you close the page.
Source and what we checked
Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.
Submission was not tested. Availability for your account and an outcome are not guaranteed.
Official Meta source“I posted photos yesterday. Today I see ‘Account suspended’ and an appeal button.” Save that screen and start with the option in the notice.
Buttons and available options may vary. Follow the message shown in your account.
Does the notice name a specific reason?
The Instagram notice says CSEThe Instagram notice says Account IntegrityIf the usual steps did not help
When this guide helps: Use this when signing in shows an account-level suspension or disabling decision. Start with the named account and the reason on that screen.
When you need a different route: A forgotten password, a blank login screen or one removed post needs a different route. Being unable to find a profile is not, by itself, proof of suspension.
Choose what is happening in your case
The notice offers a review
Use that option for this account. If an explanation is requested, address the stated reason with specific facts and only the evidence requested. Save the confirmation; a submission deadline is not a promised reply date.
Facebook names a linked Instagram account
Compare the exact username with your own accounts. Follow the named-account instructions if it is yours. If the name is unfamiliar, preserve it and use the linked-account guide; do not attempt to recover someone else’s account.
Next step: Facebook suspended because of InstagramYour email or password changed without permission
Secure your email and start official hacked-account recovery on a familiar device. Keep the change notice and suspension notice together. Recovering control and overturning the restriction are separate checks.
Next step: Your account was hacked and the email changedNo button, a submission error, or “under review”
Read the full current message before retrying. Record whether it confirms submission, asks for an action or says review is final. Use appeal troubleshooting to separate these states rather than submitting unrelated forms.
Next step: My appeal will not submit, or I am still waitingWhat to prepare
- Save the full notice, username, date and any appeal deadline. Keep a private copy without sharing login codes.
- Write a short timeline and separate what you observed from what you suspect. Keep any earlier submission confirmation.
Put screenshots in one archive
Organise screenshot copies and notes for your records. Keep originals separately. Send the recipient only necessary files in an accepted format.
Put screenshots in one archiveImportant: Keep any working session open. Do not pay someone who promises restoration, invent a hack or assume every account has the same appeal window.
Sources and verification limits
Checked:
Official indexed Instagram and hacked-account Help text was reviewed. The Facebook suspension page redirected to login, so its current detailed terms remain unverified. The decision checklist is practical guidance; no account, submission or deadline was tested.
- Instagram Help Center — Disabled Instagram account · Only an excerpt was available
- Facebook Help Center — My personal Facebook account is suspended or disabled · Content could not be verified
- Facebook Help Center — Recover a Hacked Account · Only an excerpt was available
How to check the result
You have the actual decision and have checked access to each affected account or asset. A receipt, identity approval or favorable external decision alone does not restore access.
Check what actually happened. Opening a link, saving a draft or receiving a receipt does not complete the case.
The situation
You open Instagram in the morning and see “Your account has been suspended”. It worked yesterday. You are about to reset your password, but the screen offers a way to dispute the decision. Start there and save the notice.
The situation and an improvement
Reset the password again, even though the screen already shows a suspension notice.
Read the notice, use an available review option and keep the submission confirmation.
More examples
“My account was hacked, then suspended”
You received a notice that your email was changed without permission, and sign-in now shows a suspension.
What to do
Keep both notices and secure your email. Start official hacked-account recovery on a familiar device; if the screen offers a suspension review, use it and describe actual changes and dates. Regaining sign-in and reversing a suspension are separate outcomes. Do not claim a hack without supporting signs.
“It says permanently disabled”
You are unsure whether any appeal remains available.
What to do
Read the full decision: does it give an appeal deadline, offer a review or say the review has ended? Follow the next step it offers. If the decision is final with no further internal review, the appeal-problems guide below links to external options for your country and situation. Eligibility and outcomes are not guaranteed.
The button disappeared after submission
You submitted a request and now see only a review message. You think you need to find a new form and submit everything again.
What to do
Compare the screen with your saved confirmation. If review is underway, check whether more information is needed from you. If the message reports an error or a final decision, follow that branch in the appeal-problems guide. A missing button alone does not tell you which situation applies.
What this answer is based on
Instagram Help Center — About disabled Instagram accountswww.facebook.comFacebook Help Center — My personal Facebook account is suspended or disabledOnly a source excerpt was availableReview details
Source reviewed:
We could read only an excerpt of the official page in search results. The full conditions and exceptions have not yet been checked.
Reviewed official search excerpts about requesting an Instagram review through sign-in and on-screen instructions, and about appealing a Facebook suspension. Full Help pages were unavailable. Deadlines, regional exceptions and the interface for an individual account were not verified; use your own notice. On 19 October 2026, we added editorial steps for submission errors, pending reviews and missing buttons. Full Instagram Help was unavailable when checked; no universal deadline or entitlement to another review is confirmed.
Include the guide link, language and wording that needs checking. Add an official source link if you have one. Do not send passwords, login codes or photos of identity documents.
Examples are made up to explain the guidance. Meta decides individual account and content cases.
Study this topicSuspension, an error or an outage?Sources and related topicsPolicy Graph · Demo in development