New Zealand — Where to get help in your country

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

For a locked New Zealand small-business account, the Privacy Commissioner directs users to small.business@mbie.govt.nz at MBIE. Explain the business, account, dates and appeal attempts. This is a request for assistance, not guaranteed restoration or a privacy complaint.

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Describe the specific data issue. For access requests, first ask Meta for the data and keep a copy of your request.
2. Check local deadlines and requirements. Attach your request and reply, and explain which data rights were affected.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

The Commissioner expressly says ordinary social-media lockouts are unlikely to be resolved through it. Refusal to provide requested personal data is different: ask the company for it first.

1. Find the service’s contact details and choose your region if required.
2. Briefly explain the situation. Ask what remedy you can seek and where to apply.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

Consumer Protection explains consumer rights and next steps. It cannot manage your complaint, investigate the dispute or enforce a remedy. Prepare the receipt and correspondence; separately check applicable law and enforceability for an overseas supplier.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

Use Netsafe’s current incident-specific forms for bullying, intimate images, scams, personal-information misuse or other harm. Support is free and addresses online harm connected with New Zealand. It is not a general account-suspension appeal.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

1. Normally use Netsafe first and obtain its summary. Check who may apply and whether a statutory exception applies.
2. In the District Court form, identify the specific harm, evidence and order sought, such as takedown or stopping communications.
3. Check filing and service requirements, required documents and costs. Keep court notices and comply with their deadlines.

After Netsafe handles serious harmful digital communications, a separate District Court route may be available. Orders can require takedown, cessation and other specified remedies. This differs from the Disputes Tribunal and is not a standard account appeal. Check requirements, documents and costs before filing.

1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

Check the Tribunal’s jurisdiction and correct respondent. The current limit is NZ$60,000; filing fees range from NZ$62 to NZ$496. Claims are usually brought within six years. Prepare evidence and settlement attempts. A foreign defendant or account-restoration request needs separate assessment.

1. Normally use Netsafe first and obtain its summary. Check who may apply and whether a statutory exception applies.
2. In the District Court form, identify the specific harm, evidence and order sought, such as takedown or stopping communications.
3. Check filing and service requirements, required documents and costs. Keep court notices and comply with their deadlines.

After Netsafe handles serious harmful digital communications, a separate District Court route may be available. Orders can require takedown, cessation and other specified remedies. This differs from the Disputes Tribunal and is not a standard account appeal. Check requirements, documents and costs before filing.