Singapore — Where to get help in your country

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Contact the organisation or its DPO first. Keep your written request, replies, dates, relevant evidence and the outcome you seek. The matter must concern personal data within the Singapore PDPA’s scope.
2. Online complaints require Singpass. Start with the official concern guide; if you cannot use Singpass, ask PDPC at +65 6377 3131 about available submission options. Choose Organisation’s Use of Personal Data, then Private Organisation. Read the eligibility checks without making an inaccurate declaration, prepare supporting documents, and keep the emailed case reference after submission.
3. PDPC’s published target is an initial response within 5 working days after submission. This is not a deadline or guarantee for resolving the case. A review application and its supporting documents may be served on the organisation complained about. Do not assume the procedure is anonymous or confidential from that organisation.

No general filing cutoff was verified. If the organisation cannot comply within 30 days, it must notify you within that period of its expected response time; fulfilment within 30 days is not guaranteed. The portal asks you to wait 10 business days for general concerns or 30 business days for access/correction; ask PDPC about this discrepancy. The FAQ says 30 calendar days, whereas the portal condition says 30 business days for access/correction. Clarify the discrepancy with PDPC.

1. Check that the actual seller is Singapore-registered and the purchase was for personal or domestic use; retain the contract and receipt.
2. Use CASE’s complaint-assistance page and check the applicable advice, letter or case-handling service and fees.
3. If negotiations reach a deadlock, ask the CASE officer whether an invitation to mediation is suitable and whether the other party agrees.
4. Review the appointment and fee quote, attend with the supporting documents, and sign a settlement only if acceptable. If unresolved, ask about remaining remedies.

The purchase must be for personal/domestic use from a Singapore-registered company. Business-use purchases and business-to-business disputes are excluded. Check the actual seller, not the location of a Meta office. Mediation requires a CASE invitation and both parties’ consent.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Identify the legal counterparty and request voluntary mediation, or ask SMC to approach an unconfirmed party under its rules.
2. Use the current online Request for Mediation linked from SMC's forms page and state whether all parties consent.
3. Review the applicable fees and agreement to mediate; follow SMC's case-summary and document instructions.
4. Attend with authority to settle and review any proposed settlement before signing.

Confirm SMC acceptance, the Singapore or contractual connection and the actual supplier. Both parties must consent, although SMC can approach an unconfirmed party under its rules. A Singapore listing does not establish jurisdiction over an overseas entity. Criminal matters and court-only remedies such as injunctions are excluded.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

Start with SCT’s eligibility check, then Claim Form in CJTS. Documents cannot be served outside Singapore. A similarly named local office is not necessarily the correct defendant; establish the contract party and valid remedy first.

1. Identify the legal counterparty and request voluntary mediation, or ask SMC to approach an unconfirmed party under its rules.
2. Use the current online Request for Mediation linked from SMC's forms page and state whether all parties consent.
3. Review the applicable fees and agreement to mediate; follow SMC's case-summary and document instructions.
4. Attend with authority to settle and review any proposed settlement before signing.

Confirm SMC acceptance, the Singapore or contractual connection and the actual supplier. Both parties must consent, although SMC can approach an unconfirmed party under its rules. A Singapore listing does not establish jurisdiction over an overseas entity. Criminal matters and court-only remedies such as injunctions are excluded.