Uruguay — Where to get help in your country

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Prepare your identity document, notification address and known company details, especially its address. Describe the data issue and gather evidence, including any requests you made and replies you received.
2. Choose Iniciar Trámite en Línea on the official page and sign in with an accepted electronic ID. If online filing does not suit you, the same page provides the form and instructions for filing in person.
3. Complete the complaint, attach your documents and submit through your chosen channel. Keep the confirmation. The Enviar una consulta box at the bottom is for questions and does not file a complaint.

URCDP investigates possible personal-data law violations. Filing is free, online with Usuario gub.uy or another accepted electronic ID, or in person. You need claimant and company details, an account of what happened and available evidence. Describe a genuine data issue; this is not the normal account-suspension appeal and does not promise restoration.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Identify the supplier from your receipt or agreement. Prepare your contact details, a description of the paid service, documents and the outcome you want. If eligibility is unclear, start with consulta.
2. Select Iniciar Trámite en Línea on the official page. Sign in with a verified Usuario gub.uy account at intermediate security level, or another listed electronic identification method.
3. If your case qualifies and you want the supplier dispute resolved, choose reclamo. Describe the purchase, problem and requested remedy, attach documents and keep the confirmation. Do not choose denuncia just to seek a refund.

A free consumer route for a service or payment dispute. Reclamo seeks a mediated solution; denuncia reports a possible violation for sanctions, rather than compensation. For a dispute with an overseas Meta supplier, first use consulta to check whether the route applies. The procedure guarantees neither a refund nor account restoration.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

Report suspected cybercrime promptly: in Montevideo to Dirección General de Cibercrimen, elsewhere to a police station or Fiscalía. You do not need to wait for all evidence. The listed email is for advice and is not confirmed as a substitute for formally filing a report.