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YOUR NEXT STEP

I cannot access my old email or number

What to do now

Which platform?

  1. Check your old phone, tablet or browser: the account may still be signed in. Keep that session while working through recovery.

  2. If you are signed in, check the contact details in settings and any available option to update them. The platform may ask you to confirm the change.

  3. If you cannot sign in anywhere, start official recovery on a familiar device. Indicate that the suggested contact is unavailable if that option appears. Also check email recovery with your email provider.

Have ready: Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

Open the official guidance

Opens www.facebook.com · New tab

If this step did not help

If no other contact is offered, save the screen text and follow your platform’s guidance. Do not use someone else’s number. Identity verification may not be available in every case.

What else you can do

Choose an option that fits your circumstances.

Recover a hacked Facebook account

Someone accessed your account, changed details or acted as you.

Start on a device you have used to log in before.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Open facebook.com/hacked on a familiar device.
  2. Find your account and complete the offered checks. After recovery, review contact details and active sessions.
Start Facebook recovery

www.facebook.com · New tab

If it does not work

If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.

Example message

Replace the prompts in brackets with the facts of your case. Use the text in a description field or chat, if available. ClearRules does not send anything.

Edit directly here. Changes are not saved after you close the page.

Source and what we checked

Purpose of this contact option checked: . We read the official Help page.

Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source

Support with an existing Meta Verified subscription

You already have an active subscription and can access its support section.

For the eligible subscribed account. Buying a subscription does not guarantee recovery of another profile.

How to contact them and what to prepare

Have these ready

Your username or profile URL, when the problem started and a screenshot of the message. Do not include passwords or one-time codes in a support message.

What to do

  1. Open Meta Verified and its support section in the subscribed account. Choose your issue and an offered contact method.
  2. Describe your case and previous attempts. Keep the case number and continue in that thread.
Open Meta’s instructions

www.facebook.com · New tab

If it does not work

If asked to sign in, use your own account. If the form is unavailable, use the official Help page below to find an available route. An unavailable form does not mean your report was submitted.

Source and what we checked

Purpose of this contact option checked: . An official page excerpt was available in search; the full text was not reviewed.

The page asked us to sign in or restricted access. Submission was not tested. Availability for your account and an outcome are not guaranteed.

Official Meta source
All contact options for this situation
An everyday example

“The code goes to a SIM I no longer use, but I am still signed in on my tablet at home.” Start with the settings in that working session.

Buttons and available options may vary. Follow the message shown in your account.

More about your situation
Practical guideInstagram

My old email or phone number is unavailable

The code goes to an old work inbox or a SIM you no longer have.

Source partly reviewedExplore topic
Choose another situationOpen the full library
Know the issue? Find a form or contact

This helps you choose a next step. Look for the reason for a restriction in the Instagram or Facebook notice.