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Canada — Where to get help in your country

Choose your country and what you need help with. See relevant organisations, requirements and next steps.

Canada — Available options

The number shows how many procedures are listed. It does not guarantee that your case will be accepted. Each option’s requirements are shown below.

Appeal the removal of a post (1)

  • Oversight BoardInternational service · specific conditions

    Independent review of an eligible decision

    A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.

    What to do
    1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
    2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
    3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

    For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

    Read the source
View requirements

Access or protect personal data (2)

  • Office of the Privacy Commissioner of CanadaLocal body or procedure

    Protect personal-data rights

    This route concerns data rights. Being unable to log in does not by itself prove a breach: this is not an account-recovery service. Investigations and remedies depend on local law.

    What to do
    1. Describe the specific data issue. For access requests, first ask Meta for the data and keep a copy of your request.
    2. Check local deadlines and requirements. Attach your request and reply, and explain which data rights were affected.
    3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

    Contact the company’s privacy officer first. OPC checks federal jurisdiction and can recommend measures, but cannot order disclosure, compensation or account restoration. Its complaint process starts with jurisdiction triage; some matters belong to provincial regulators.

    Read the source
  • Provincial privacy regulators — jurisdiction directoryLocal body or procedure

    Protect personal-data rights

    This route concerns data rights. Being unable to log in does not by itself prove a breach: this is not an account-recovery service. Investigations and remedies depend on local law.

    What to do

    The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    Use the official directory to check provincial jurisdiction. Alberta, British Columbia and Québec have private-sector privacy laws; other provinces’ mandates may be limited to public-sector or health information. Residence alone does not determine which authority can hear a Meta complaint.

    Read the source
View requirements

Resolve a payment or service dispute (3)

  • Provincial and territorial Consumer Affairs officesLocal body or procedure

    Advice on rights and next steps

    Check the service’s scope and any fees. Advice does not itself require Meta to restore an account.

    What to do

    The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    Choose your province or territory and the appropriate consumer office. For a foreign company’s digital service, first check jurisdiction and eligibility. Prepare the receipt, agreement and supplier response; rules and assistance vary by region.

    Read the source
  • Apple — Report a ProblemInternational service · specific conditions

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do
    1. Sign in to Report a Problem with the account shown on your receipt.
    2. Choose Request a refund, a reason and the purchase.
    3. After submitting, check the request status there.

    Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

    Read the source
  • Google Play — refund requestInternational service · specific conditions

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do
    1. Open the instructions below and select Request a refund.
    2. Missing purchase? Check order history and select Report a problem.
    3. Explain the refund reason. Track your existing request.

    Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

    Read the source
View requirements

Report abuse, threats or scams (5)

  • Canadian Anti-Fraud Centre / NC3Local body or procedure

    Report harm or an offence

    This concerns harm or misconduct, not reversing any Meta restriction. If you face immediate danger, contact local emergency services.

    What to do
    1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
    2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
    3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

    Report Cyber and Fraud accepts fraud and cybercrime reports. CAFC gathers information and supports police; investigations belong to the relevant police force. This is not a review route for an ordinary account restriction.

    Read the source
  • StopNCII.orgInternational service · specific conditions

    Help limit intimate-image sharing

    The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.

    What to do
    1. Check your age when the image was made and the service’s conditions.
    2. On the official site, use only material already on your device. You do not need to send the file itself.
    3. Keep the case details and follow the instructions for checking progress.

    For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

    Read the source
  • Take It Down — NCMECInternational service · specific conditions

    Help limit intimate-image sharing

    The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.

    What to do
    1. Check your age when the image was made and the service’s conditions.
    2. On the official site, use only material already on your device. You do not need to send the file itself.
    3. Keep the case details and follow the instructions for checking progress.

    For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

    Read the source
  • British Columbia CRT — intimate-image protection ordersLocal body or procedure

    Intimate-image protection order

    CRT can issue protection orders for eligible intimate-image cases. Check the British Columbia connection, limitation periods, evidence and service requirements. Protection-order filing is free; a damages claim is separate and may involve fees.

    What to do
    1. Open CRT’s intimate-images guidance. Check eligibility for sharing or threats on or after 6 March 2023, the British Columbia connection and the filing deadline.
    2. Choose the protection-order application and identify the orders sought. Prepare evidence under CRT’s rules; a damages claim has separate requirements and fees.
    3. Keep the case documents. If an order must be delivered to a platform that did not participate, follow CRT’s instructions and keep proof of delivery.

    For non-consensual intimate-image sharing or threats on or after 6 March 2023, a CRT protection order may be available. A sufficient British Columbia connection is required. Protection-order filing is free; damages are a separate fee-based claim. CRT can order platform removal, without promising account restoration.

    Read the source
  • Nova Scotia CyberScan — cyberbullying and intimate-image assistanceRegional route · check eligibility

    Nova Scotia assistance with cyberbullying or non-consensual electronic sharing of intimate images, including advice and voluntary dispute resolution. A person supporting a victim may also contact CyberScan.

    Scope is online abuse of a person, not an ordinary account suspension, lost commercial reach or payment dispute. The unit provides voluntary help; it does not itself make binding takedown or damages orders. This is a Nova Scotia service, not a Canada-wide complaint authority; ask it to assess cross-border eligibility.

    What to do
    1. Record what happened and preserve available dates, messages, account identifiers and links safely; ask the unit how to handle intimate-image evidence.
    2. Call CyberScan at 902-424-6990 or 1-855-702-8324 during its published weekday hours to explain the issue and Nova Scotia connection.
    3. Discuss whether advice, negotiation, mediation or another voluntary approach is appropriate.
    4. If a binding remedy is needed, ask about the separate Supreme Court cyber-protection application and its requirements.

    The facts must concern cyberbullying or intimate-image abuse. Explain the Nova Scotia connection and ask about cross-border eligibility. Informal participation is voluntary; a prior platform complaint is not listed as a condition of contacting the unit.

    Read the source
View requirements

Consider a court claim (4)

  • Ontario Small Claims CourtLocal body or procedure

    Hearing an eligible court claim

    Small claims often concern monetary claims. The court may not have power to order account restoration. Consider fees, costs, deadlines, contract terms and local rules.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    Ontario’s Small Claims Court limit is C$50,000 from 1 October 2025. Many claims have a two-year limitation. Filing normally costs C$108 for an infrequent claimant, with other possible costs and fee waivers. Check territorial jurisdiction, defendant, service and permitted remedy.

    Read the source
  • British Columbia Civil Resolution TribunalLocal body or procedure

    Hearing an eligible court claim

    Small claims often concern monetary claims. The court may not have power to order account restoration. Consider fees, costs, deadlines, contract terms and local rules.

    What to do
    1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
    2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
    3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

    CRT handles most eligible small claims up to C$5,000 with a sufficient British Columbia connection. Start with the free Solution Explorer. Online filing costs C$75 or C$125 by claim size; a decision may cost another C$50. Check the available remedy; this process does not promise account restoration.

    Read the source
  • Québec — Small Claims DivisionLocal body or procedure

    Hearing an eligible court claim

    Small claims often concern monetary claims. The court may not have power to order account restoration. Consider fees, costs, deadlines, contract terms and local rules.

    What to do
    1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
    2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
    3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

    Québec: claims are limited to C$15,000 before interest. Organisations must meet the maximum-10-employees rule for the preceding 12 months. Check jurisdiction, limitation and any formal-notice requirement. SJ-870E is completed online; filing occurs after court receipt and payment. Court records are generally public.

    Read the source
  • British Columbia CRT — intimate-image protection ordersLocal body or procedure

    Intimate-image protection order

    CRT can issue protection orders for eligible intimate-image cases. Check the British Columbia connection, limitation periods, evidence and service requirements. Protection-order filing is free; a damages claim is separate and may involve fees.

    What to do
    1. Open CRT’s intimate-images guidance. Check eligibility for sharing or threats on or after 6 March 2023, the British Columbia connection and the filing deadline.
    2. Choose the protection-order application and identify the orders sought. Prepare evidence under CRT’s rules; a damages claim has separate requirements and fees.
    3. Keep the case documents. If an order must be delivered to a platform that did not participate, follow CRT’s instructions and keep proof of delivery.

    For non-consensual intimate-image sharing or threats on or after 6 March 2023, a CRT protection order may be available. A sufficient British Columbia connection is required. Protection-order filing is free; damages are a separate fee-based claim. CRT can order platform removal, without promising account restoration.

    Read the source
View requirements

Your connection to the country matters, not your account language. Individual bodies have additional requirements.

Canada · Resolve a payment or service dispute

All options by goal

Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.

Help me choose the next step

Answer only what you know. We compare your answers with researched conditions; the recipient makes the final eligibility decision.

Worth checking for your case: 0 · Requirements need checking: 3 · Does not fit the stated answer: 0

No confirmed matching option was found for these answers. Correct only an inaccurate answer or check requirements with the recipient.

This is preliminary matching, not eligibility confirmation or a success estimate.

Choose a suitable option

Check what the service helps with and its requirements. Open a suitable option to see the steps and a link to the official website.

Requirements need checkingAdvice on rights and next stepsProvincial and territorial Consumer Affairs officesChoose your province or territory and the appropriate consumer office. For a foreign company’s digital service, first check jurisdiction and eligibility. Prepare the receipt, agreement and supplier response; rules and assistance vary by region.Requirements, deadlines and documents: Not confirmed. Check with the recipient.Steps and full conditions

Local body or procedure

Provincial and territorial Consumer Affairs offices

What this route offers: Advice on rights and next steps

Helps you understand your rights and choose your next step.

Choose your province or territory and the appropriate consumer office. For a foreign company’s digital service, first check jurisdiction and eligibility. Prepare the receipt, agreement and supplier response; rules and assistance vary by region.

Check the submission process first

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Check the service’s scope and any fees. Advice does not itself require Meta to restore an account.

Why this result

Requirements need checking

Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.

This is preliminary matching, not eligibility confirmation or a success estimate.

Requirements, deadlines and documents
Possible remedy
Not confirmed. Check with the recipient.
Prerequisites
Not confirmed. Check with the recipient.
Deadline and starting event
Not confirmed. Check with the recipient.
Cost
Not confirmed. Check with the recipient.
Filing language
Not confirmed. Check with the recipient.
Access and sign-in
Not confirmed. Check with the recipient.

What to do

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

Find the authority’s contacts
What to prepare

Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.

What to do after applying

No reply yet

Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.

Your application was not accepted

Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.

You have a reply, but the issue remains

Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.

Official source and review details

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Sources researched:
No real complaints were submitted.

Latest source check:
Official material was read. This does not test complaint submission or confirm that your case qualifies.

Help available internationally

These services have their own requirements. Their availability does not mean that your country has a local body that handles account recovery.

Requirements need checkingConsumer complaintApple — Report a ProblemOnly purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.Cost: The filing fee was not established from the reviewed evidence. Check with the recipient.Steps and full conditions

International service · specific conditions

Apple — Report a Problem

What this route offers: Consumer complaint

You paid for a service, did not receive what was promised, or cannot resolve a refund. Some bodies also handle other consumer disputes; check their scope.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

Why this result

Requirements need checking

Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.

  • This route is only for an Apple-billed purchase. A Meta, Google or other merchant receipt does not qualify.

This is preliminary matching, not eligibility confirmation or a success estimate.

Requirements, deadlines and documents
Possible remedy
Possible purchase refund under the applicable rules; approval and account restoration are not guaranteed.
Sources for these requirementsConfirmed by the source
Prerequisites
The purchase must be Apple-billed and available in the correct Apple Account. Pending charges cannot yet be refunded. Eligibility varies by country; subscription cancellation is separate.
Sources for these requirementsConfirmed by the source
Deadline and starting event
A universal refund-request deadline was not established. Apple gives a 24–48-hour update estimate after a request; receipt of funds may take longer.Submitting the Apple refund request starts the response estimate, not a new filing period.
Sources for these requirementsPartly confirmed
Cost
The filing fee was not established from the reviewed evidence. Check with the recipient.
Sources for these requirementsNot confirmed
Filing language
Filing language was not verified. The website language or an available translation does not establish an accepted filing language.
Sources for these requirementsNot confirmed
Access and sign-in
Sign in to the Apple account used for the purchase. Authenticated order history and the form were not inspected.
Sources for these requirementsConfirmed by the source

Conditions checked: 2026-10-04

What to do

  1. Sign in to Report a Problem with the account shown on your receipt.
  2. Choose Request a refund, a reason and the purchase.
  3. After submitting, check the request status there.
Open the complaint instructions
What to prepare

Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.

What to do after applying

No reply yet

Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.

Your application was not accepted

Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.

You have a reply, but the issue remains

Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.

Official source and review details

We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.

Sources researched:
No real complaints were submitted.

Latest source check:
Official material was read. This does not test complaint submission or confirm that your case qualifies.

Requirements need checkingConsumer complaintGoogle Play — refund requestOnly Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.Cost: The filing fee was not established from the reviewed evidence. Check with the recipient.Steps and full conditions

International service · specific conditions

Google Play — refund request

What this route offers: Consumer complaint

You paid for a service, did not receive what was promised, or cannot resolve a refund. Some bodies also handle other consumer disputes; check their scope.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

Why this result

Requirements need checking

Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.

  • This route is only for a Google Play-billed purchase. Direct Meta billing or Apple billing is outside this route.

This is preliminary matching, not eligibility confirmation or a success estimate.

Requirements, deadlines and documents
Possible remedy
Possible purchase refund under the applicable rules; approval and account restoration are not guaranteed.
Sources for these requirementsConfirmed by the source
Prerequisites
The purchase must be Google Play-billed. Rules depend on product, payment method and location; EEA/UK rules are separate. After 48 hours, developer contact may be needed.
Sources for these requirementsConfirmed by the source
Deadline and starting event
Forty-eight hours is not a universal refund entitlement or filing cutoff. Decisions usually take 1–4 days. The 120-day period applies to reporting unauthorised charges, not ordinary refunds.Refund submission starts the response estimate; the charge date concerns the separate unauthorised-charge procedure.
Sources for these requirementsPartly confirmed
Cost
The filing fee was not established from the reviewed evidence. Check with the recipient.
Sources for these requirementsNot confirmed
Filing language
Filing language was not verified. The website language or an available translation does not establish an accepted filing language.
Sources for these requirementsNot confirmed
Access and sign-in
Sign in to the Google Play account used for the purchase. Authenticated order history and the form were not inspected.
Sources for these requirementsConfirmed by the source

Conditions checked: 2026-10-04

What to do

  1. Open the instructions below and select Request a refund.
  2. Missing purchase? Check order history and select Report a problem.
  3. Explain the refund reason. Track your existing request.
Open the complaint instructions
What to prepare

Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.

What to do after applying

No reply yet

Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.

Your application was not accepted

Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.

You have a reply, but the issue remains

Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.

Official source and review details

We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.

Sources researched:
No real complaints were submitted.

Latest source check:
Official material was read. This does not test complaint submission or confirm that your case qualifies.

If you also have another issue

Appeal the removal of a postAccess or protect personal dataReport abuse, threats or scamsConsider a court claim
Does every country have an account-recovery route?

We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.

The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.

How to use this directory

Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.

Each card shows when its sources were researched. No real complaints were submitted.

Country and topic appear in the page address. Do not upload documents, passwords or codes here.

Countries in the directory · 78