Free Indecopi assistance to seek a consumer-provider agreement through mediation and, where appropriate, conciliation. This is a consumer-dispute channel, not a dedicated appeal against Meta account or content decisions.
For qualifying consumer disputes concluded in Peru or having effects there. Consumer status generally concerns final use outside a business or profession; the Code has a limited microenterprise exception. Ask Indecopi to check the actual supplier, territorial connection and consumer status before treating a Meta subscription or business-advertising purchase as eligible. Reclama Virtual is not a platform-moderation appeal or an automatic formal denuncia. It does not guarantee a refund, account restoration or a sanction. Neither a payment to Meta nor the 2026 rules for overseas digital suppliers establish eligibility for every Meta dispute. A reclamo seeks an agreement; a formal denuncia is a separate administrative procedure.
What to do
Identify the supplier responsible for the purchase or paid service from the receipt or contract. Ask Indecopi about eligibility where the supplier is overseas, the purchase was for business use or the issue is mainly an account restriction.
Complain directly to the supplier first, using its Libro de Reclamaciones where available. Keep the complaint copy or reference. The provider's response period is at most 15 business days, without extension; this is not Indecopi's processing period.
If the reply does not resolve the problem, or none arrives, open Reclama Virtual through Indecopi's official guidance. Choose the relevant complaint type, answer the system's questions and provide supporting documents as requested. Exact current screens, attachment limits and receipt format were not verified.
State the facts and requested solution clearly. Before sending, check the supplier, your contact information and supporting evidence. Save a copy of what you send and any confirmation or reference the service provides.
If the online form is unusable, contact sacreclamo@indecopi.gob.pe, call 224-7777 in Lima or 0-800-4-4040 from regions, or visit an Indecopi office or Centro MAC. Ask which channel should handle the case rather than repeatedly submitting duplicates.
A qualifying consumer issue, identifiable supplier and supporting evidence. Official guidance recommends complaining to the supplier first. Meta cases, overseas suppliers and business-use purchases require individual eligibility checks; payment alone is not enough.
Your connection to the country matters, not your account language. Individual bodies have additional requirements.
Peru · Resolve a payment or service dispute
All options by goal
Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.
Choose a suitable option
Check what the service helps with and its requirements. Open a suitable option to see the steps and a link to the official website.
Requirements need checkingFree Indecopi assistance to seek a consumer-provider agreement through mediation and, where appropriate, conciliation. This is a consumer-dispute channel, not a dedicated appeal against Meta account or content decisions.Indecopi — Reclama VirtualA qualifying consumer issue, identifiable supplier and supporting evidence. Official guidance recommends complaining to the supplier first.Cost: Reclama Virtual is free. A later formal denuncia is a different procedure; check its applicable filing fee separately.Steps and full conditions
Regional route · check eligibility
Indecopi — Reclama Virtual
What this route offers: Free Indecopi assistance to seek a consumer-provider agreement through mediation and, where appropriate, conciliation. This is a consumer-dispute channel, not a dedicated appeal against Meta account or content decisions.
For qualifying consumer disputes concluded in Peru or having effects there. Consumer status generally concerns final use outside a business or profession; the Code has a limited microenterprise exception. Ask Indecopi to check the actual supplier, territorial connection and consumer status before treating a Meta subscription or business-advertising purchase as eligible. Reclama Virtual is not a platform-moderation appeal or an automatic formal denuncia. It does not guarantee a refund, account restoration or a sanction. Neither a payment to Meta nor the 2026 rules for overseas digital suppliers establish eligibility for every Meta dispute. A reclamo seeks an agreement; a formal denuncia is a separate administrative procedure.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
Mediation or conciliation to seek an agreement with the supplier, not an automatic binding order or sanction. If unresolved, a separate formal denuncia may be appropriate. Refunds and account restoration are not guaranteed.Sources for these requirementsConfirmed by the source
A qualifying consumer issue, identifiable supplier and supporting evidence. Official guidance recommends complaining to the supplier first. Meta cases, overseas suppliers and business-use purchases require individual eligibility checks; payment alone is not enough.Sources for these requirementsPartly confirmed
The supplier must answer a Libro de Reclamaciones complaint within 15 business days, without extension. This is not a deadline to file with Indecopi or a promise of resolution. No Reclama Virtual filing deadline was verified; ask promptly about any limitation period for later formal proceedings.Sources for these requirementsPartly confirmed
Reclama Virtual is free. A later formal denuncia is a different procedure; check its applicable filing fee separately.Sources for these requirementsConfirmed by the source
Official instructions are in Spanish. Accepted filing languages and translation requirements were not verified; ask Indecopi if you need to file in another language.Sources for these requirementsNot confirmed
The official service is advertised as available online 24 hours a day, every day. Email, telephone and in-person alternatives are published. The live form could not be inspected; submission, receipt generation and end-to-end access were not tested.Sources for these requirementsPartly confirmed
Identify the supplier responsible for the purchase or paid service from the receipt or contract. Ask Indecopi about eligibility where the supplier is overseas, the purchase was for business use or the issue is mainly an account restriction.
Complain directly to the supplier first, using its Libro de Reclamaciones where available. Keep the complaint copy or reference. The provider's response period is at most 15 business days, without extension; this is not Indecopi's processing period.
If the reply does not resolve the problem, or none arrives, open Reclama Virtual through Indecopi's official guidance. Choose the relevant complaint type, answer the system's questions and provide supporting documents as requested. Exact current screens, attachment limits and receipt format were not verified.
State the facts and requested solution clearly. Before sending, check the supplier, your contact information and supporting evidence. Save a copy of what you send and any confirmation or reference the service provides.
If the online form is unusable, contact sacreclamo@indecopi.gob.pe, call 224-7777 in Lima or 0-800-4-4040 from regions, or visit an Indecopi office or Centro MAC. Ask which channel should handle the case rather than repeatedly submitting duplicates.
Explain the unresolved consumer issue and attach only relevant evidence. If an online submission may already exist, mention it. This link opens your email app and sends nothing automatically.
Use the current official guidance for Lima and regional telephone numbers, Indecopi offices and Centros MAC. Confirm which channel should handle your case.
What to prepare
Keep receipts or invoices, the contract or subscription terms, relevant account statements, screenshots of the offer or charge, and your earlier complaint and response. Prepare a dated account of what happened, the supplier's identity and contact details, and the specific solution you want. Remove unrelated financial information and never include passwords or full card details.
What to do after applying
No reply yet
Monitor the contact channel you supplied and retain the case reference and correspondence. Respond to requests for information or mediation. If invited to Reclama Virtual-Audiencias, its separate account-access process includes identity validation; the platform supports messages, case documents and scheduled virtual hearings. No guaranteed Reclama Virtual completion deadline was verified.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Keep any agreement and check that the supplier carries it out. Reclama Virtual-Audiencias lets consumers report compliance with a proposal. If no satisfactory agreement is reached, ask Indecopi whether a separate formal denuncia or consumer arbitration fits the case and check its requirements, fee and deadline. A denuncia can follow a summary or ordinary procedure; it is not created automatically by this reclamo.
Official source and review details
We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Does every country have an account-recovery route?
We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.
The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.
How to use this directory
Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.
Each card shows when its sources were researched. No real complaints were submitted.
Country and topic appear in the page address. Do not upload documents, passwords or codes here.