United Kingdom — Where to get help in your country

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Keep your report to the platform and its response.
2. Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

Ofcom uses reports for online-safety supervision. It does not resolve individual platform disputes or replace an account appeal.

1. Describe the specific data issue. For access requests, first ask Meta for the data and keep a copy of your request.
2. Check local deadlines and requirements. Attach your request and reply, and explain which data rights were affected.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

ICO handles personal-data processing, not ordinary account disputes. Give the organisation a chance to respond first. Its 2026 guidance gives organisations 30 days to acknowledge complaints, not to resolve them; a data-access request normally has a one-calendar-month response deadline. ICO cannot award compensation.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Collect the receipt, correspondence, relevant dates and the reply to your written complaint.
2. Enter the business name and country, purchase date, amount and desired outcome.
3. Attach the evidence and submit the form. Keep the case reference when you receive it.

For individual consumers in the UK who have a dispute with a foreign company. First try to resolve the issue with the trader, including by making a written complaint. Assistance is free, but UKICC cannot compel the company to comply.

1. Prepare the date, amount, seller’s name and a brief account of your previous contact with them.
2. Open the chat or call the listed number. The form for general consumer questions is available during its published hours.
3. Note the advice and whom to contact next. Keep any reference number provided.

For England and Wales. An adviser helps identify next steps and can refer information to Trading Standards. They do not litigate for you.

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

For Scotland. GOV.UK directs consumer enquiries here. The service’s full website could not be accessed during review; check its phone number and link in the government directory.

1. Briefly describe what happened and when.
2. Add the company details and explain how you have already tried to resolve the issue.
3. Choose Make a complaint or send an enquiry. If the form is closed, check the opening hours and phone number.

For consumers in Northern Ireland only. The service handles questions about rights, complaints about traders and fraud reports. The online form is available during the service’s published working hours.

1. Check the legal basis, defendant, jurisdiction and service requirements using the court-claim route.
2. If the claim is defended, follow the court’s mediation referral or attendance notice.
3. Prepare the claim reference, evidence, loss calculation and acceptable settlement options.
4. Attend the telephone appointment; seek advice before agreeing to binding terms.
5. Keep the settlement, or follow court hearing directions if no agreement is reached.

There must be an eligible defended court money claim, with legal basis, jurisdiction and valid service already addressed. Follow pre-action obligations and the court’s referral. Under current guidance, defended claims of GBP 10,000 or less must attend; otherwise follow the court notice and any consent requirement.

1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For UK residents: report to the platform first and retain its full response and the direct content link. A parent or guardian should submit for a child under 13. Capacity has been limited since April 2025; replies and intervention are not guaranteed. This is not account recovery.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For adult UK residents affected by non-consensual intimate images, threats or sextortion. The service offers individual support alongside StopNCII; it does not restore accounts. Use one listed contact channel and prepare links to posted material.

1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For hacking or fraud in England, Wales and Northern Ireland use Report Fraud. In Scotland report to Police Scotland. Keep the report confirmation. This police-reporting route does not replace a Meta appeal or guarantee investigation, reimbursement or recovery.

1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

This is an England and Wales money-claim route. Online filing requires England/Wales addresses for claimant and defendant. For a foreign defendant, separately check jurisdiction and service; paper filing does not remove those requirements. Court fees apply. It is not a ready-made account-restoration claim.

1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

Scotland’s Simple Procedure normally covers money claims up to £5,000. A request to do something specific requires an alternative money claim within that limit. Try settlement first and check court, defendant, service and fee. Claims normally use Civil Online.

1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

Northern Ireland has its own small claims and service rules. First check whether your claim qualifies.

1. Check the legal basis, defendant, jurisdiction and service requirements using the court-claim route.
2. If the claim is defended, follow the court’s mediation referral or attendance notice.
3. Prepare the claim reference, evidence, loss calculation and acceptable settlement options.
4. Attend the telephone appointment; seek advice before agreeing to binding terms.
5. Keep the settlement, or follow court hearing directions if no agreement is reached.

There must be an eligible defended court money claim, with legal basis, jurisdiction and valid service already addressed. Follow pre-action obligations and the court’s referral. Under current guidance, defended claims of GBP 10,000 or less must attend; otherwise follow the court notice and any consent requirement.