A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.
What to do
Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
Check Track Your Appeal. Submitting does not mean the Board will select the case.
For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.
Kenya ODPC: an individual complaint about infringement of personal-data rights, including misuse, inaccurate data or a data-access problem.
Use File a Complaint for a data subject. Report a Data Breach is the separate controller/processor notification route under section 43. A blocked Instagram/Facebook account alone does not prove a data violation. ODPC admission, territorial applicability and any remedy require individual assessment.
What to do
Separate the alleged data infringement from a moderation or login dispute. Explain your connection to Kenya, the organisation involved and the specific remedy sought; include earlier correspondence rather than claiming it exists.
Follow File a Complaint to the official CIE form. Choose self or representative; the public form provides for representative authorisation and email verification using a six-digit code. We did not request or test a code.
The form requests ID/passport details and identity uploads: both sides of the ID or the passport identification page. Listed file types include PDF, JPG, PNG and JPEG. Verify the official domain and current requirements before supplying these yourself.
Add respondent details, dates, the complaint, harm/urgency, desired remedy and evidence. The anonymity option concerns disclosure to the respondent, not absence of identification in the portal. The regulations also provide for anonymous complaints; ask ODPC about a suitable alternative where confidentiality is essential.
Preview the information before submitting and retain the receipt if provided. The form’s verification, uploads and submission were not tested. If you cannot complete it, use the complaint email expressly listed in the official FAQ.
Kenya ODPC: an individual complaint about infringement of personal-data rights, including misuse, inaccurate data or a data-access problem.
Kenya: ask CAK to assess a paid-service, purchase or unfair-selling dispute involving misleading representations or unconscionable conduct under Part VI of the Competition Act. Identify the supplier, the transaction and the remedy sought.
Establish the Kenyan connection. Section 6 can cover overseas conduct involving supply into or within Kenya; cross-border acceptance and enforcement still need individual assessment. The consumer definition excludes resale and production/manufacturing inputs, but is not limited to private individuals: companies can qualify, and section 57 also addresses unconscionable business transactions. Do not assume every advertising or business-account dispute qualifies. For a social-media purchase, identify the actual seller; using Facebook or Instagram does not by itself make Meta the supplier. This is not a general account-suspension appeal or an account-recovery guarantee.
What to do
Identify the supplier and Kenyan connection. Try to resolve the transaction dispute with the supplier and retain dated evidence.
Complete the consumer complaint form and relevant attachments. Use the official filing instructions for the portal or an offline channel; state the remedy sought.
Retain receipt confirmation and the reference, answer information requests and track progress. Check any formal decision and appeal instructions promptly.
Use this route for a concrete transaction or unfair-selling problem, not a bare account-restoration request. Identify the actual supplier and Kenyan connection. Supplier-first contact is encouraged; foreign suppliers and business purchases require individual assessment.
Official court guidance for eligible Kenyan civil or commercial money claims up to KES 1,000,000. A paid platform-service claim needs separate legal-basis, jurisdiction and defendant checks.
A monetary-claim court, not a general moderation-review body. Defamation and other excluded subject matter must use an appropriate different court. No verified account-reinstatement-specific remedy; does not guarantee account recovery or payment.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Check the eligible subject, KES 1,000,000 limit, competent local court, actual defendant and valid service, especially abroad. Defamation and other excluded matters need another route. Do not duplicate a pending or decided case. A defendant’s consent is not required for a valid claim.
StopNCII.orgInternational service · specific conditions
Help limit intimate-image sharing
The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.
What to do
Check your age when the image was made and the service’s conditions.
On the official site, use only material already on your device. You do not need to send the file itself.
Keep the case details and follow the instructions for checking progress.
For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.
The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.
What to do
Check your age when the image was made and the service’s conditions.
On the official site, use only material already on your device. You do not need to send the file itself.
Keep the case details and follow the instructions for checking progress.
For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.
Official court guidance for eligible Kenyan civil or commercial money claims up to KES 1,000,000. A paid platform-service claim needs separate legal-basis, jurisdiction and defendant checks.
A monetary-claim court, not a general moderation-review body. Defamation and other excluded subject matter must use an appropriate different court. No verified account-reinstatement-specific remedy; does not guarantee account recovery or payment.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Check the eligible subject, KES 1,000,000 limit, competent local court, actual defendant and valid service, especially abroad. Defamation and other excluded matters need another route. Do not duplicate a pending or decided case. A defendant’s consent is not required for a valid claim.
Your connection to the country matters, not your account language. Individual bodies have additional requirements.
Kenya · Resolve a payment or service dispute
All options by goal
Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.
Help me choose the next step
Answer only what you know. We compare your answers with researched conditions; the recipient makes the final eligibility decision.
Worth checking for your case: 0 · Requirements need checking: 4 · Does not fit the stated answer: 0
No confirmed matching option was found for these answers. Correct only an inaccurate answer or check requirements with the recipient.
This is preliminary matching, not eligibility confirmation or a success estimate.
Choose a suitable option
Check what the service helps with and its requirements. Open a suitable option to see the steps and a link to the official website.
Requirements need checkingKenya: ask CAK to assess a paid-service, purchase or unfair-selling dispute involving misleading representations or unconscionable conduct under Part VI of the Competition Act. Identify the supplier, the transaction and the remedy sought.Competition Authority of Kenya — consumer complaintsUse this route for a concrete transaction or unfair-selling problem, not a bare account-restoration request. Identify the actual supplier and Kenyan connection.Cost: CAK lists consumer-complaint investigations as free. This does not establish that postage, translation, legal advice or a later Tribunal/court case is free.Steps and full conditions
Regional route · check eligibility
Competition Authority of Kenya — consumer complaints
What this route offers: Kenya: ask CAK to assess a paid-service, purchase or unfair-selling dispute involving misleading representations or unconscionable conduct under Part VI of the Competition Act. Identify the supplier, the transaction and the remedy sought.
Use this route for a concrete transaction or unfair-selling problem, not a bare account-restoration request. Identify the actual supplier and Kenyan connection. Supplier-first contact is encouraged; foreign suppliers and business purchases require individual assessment.
Establish the Kenyan connection. Section 6 can cover overseas conduct involving supply into or within Kenya; cross-border acceptance and enforcement still need individual assessment. The consumer definition excludes resale and production/manufacturing inputs, but is not limited to private individuals: companies can qualify, and section 57 also addresses unconscionable business transactions. Do not assume every advertising or business-account dispute qualifies. For a social-media purchase, identify the actual seller; using Facebook or Instagram does not by itself make Meta the supplier. This is not a general account-suspension appeal or an account-recovery guarantee.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
Depending on the case, CAK may seek a refund, replacement or repair, correction of misleading representations, or product-safety action. It refers matters outside its remit to relevant government agencies; prosecution is a separate process. An acknowledgement is not an acceptance on the merits, refund award or promise to restore an account.Sources for these requirementsConfirmed by the source
Try the supplier first and save its response or non-response. CAK encourages this, but the reviewed instructions do not establish a universal mandatory waiting period. Prepare your contact details, supplier identity and address, dated transaction/payment evidence, the misleading promise or disputed charge, correspondence, harm and requested remedy. The form asks about prior complaints, other agencies and pending court or Tribunal proceedings. Attach relevant contracts, warranties, invoices, receipts and screenshots. A representative should identify the person authorised to discuss the complaint. Use only necessary evidence, never passwords or recovery codes.Sources for these requirementsPartly confirmed
Act promptly: section 86 prevents an investigation starting more than three years after the alleged infringement ceased. This is not a three-year guarantee for filing or every other remedy. The service charter lists an 8-day preliminary investigation, communication within 5 days of a decision, a full investigation within 30 days after complete information, and determination within 25 days thereafter. These are service standards, not a promised refund date; do not relabel the periods as working days.Sources for these requirementsPartly confirmed
CAK lists consumer-complaint investigations as free. This does not establish that postage, translation, legal advice or a later Tribunal/court case is free.Sources for these requirementsConfirmed by the source
The complaint form and filing manual are in English; CAK also publishes its service charter in Kiswahili and English. A published acceptance policy for Kiswahili complaints, other languages or translations was not verified. Ask CAK before relying on a language other than the form’s English.Sources for these requirementsPartly confirmed
The official manual requires a portal account, then File a Complaint → Consumer Complaint, supplier details, a complaint description and supporting files. Use the filing page’s current portal link. Email a completed form to info@cak.go.ke; CAK also lists complain@cak.go.ke for complaints and accepts post, telephone and walk-in contact. Current office: CBK Pension Towers, 15th Floor, Harambee Avenue, Nairobi; post: P.O. Box 36265-00200, Nairobi. Telephone: +254 20 2628233 or +254 20 2779000. Confirm reception arrangements before travelling. Public instructions and blank forms were read; the live portal and submissions were not tested.Sources for these requirementsPartly confirmed
Identify the supplier and Kenyan connection. Try to resolve the transaction dispute with the supplier and retain dated evidence.
Complete the consumer complaint form and relevant attachments. Use the official filing instructions for the portal or an offline channel; state the remedy sought.
Retain receipt confirmation and the reference, answer information requests and track progress. Check any formal decision and appeal instructions promptly.
Complete and sign the form, attach relevant evidence and use an official submission channel. Its printed street address is older; check the current CAK contact page.
Ask about jurisdiction, language, missing supplier details or filing arrangements. Telephone contact does not replace supplying the required complaint information and evidence.
What to prepare
Try the supplier first and save its response or non-response. CAK encourages this, but the reviewed instructions do not establish a universal mandatory waiting period. Prepare your contact details, supplier identity and address, dated transaction/payment evidence, the misleading promise or disputed charge, correspondence, harm and requested remedy. The form asks about prior complaints, other agencies and pending court or Tribunal proceedings. Attach relevant contracts, warranties, invoices, receipts and screenshots. A representative should identify the person authorised to discuss the complaint. Use only necessary evidence, never passwords or recovery codes.
What to do after applying
No reply yet
Act promptly: section 86 prevents an investigation starting more than three years after the alleged infringement ceased. This is not a three-year guarantee for filing or every other remedy. The service charter lists an 8-day preliminary investigation, communication within 5 days of a decision, a full investigation within 30 days after complete information, and determination within 25 days thereafter. These are service standards, not a promised refund date; do not relabel the periods as working days.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Keep the complaint, attachments, delivery proof and reference. The manual describes automatic receipt confirmation and dashboard tracking. CAK may request missing information and contact the supplier. If no acknowledgement arrives, ask CAK to confirm receipt and follow up using the same reference. For a formal determination, check Tribunal eligibility and procedure promptly: section 40, applied by section 70A(2), provides for a written appeal within 30 days of receiving the decision. Do not treat an ordinary status enquiry as an appeal.
Official source and review details
We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Requirements need checkingOfficial court guidance for eligible Kenyan civil or commercial money claims up to KES 1,000,000. A paid platform-service claim needs separate legal-basis, jurisdiction and defendant checks.Kenya Small Claims Court — qualifying money and service claimsCheck the eligible subject, KES 1,000,000 limit, competent local court, actual defendant and valid service, especially abroad. Defamation and other excluded matters need another route. Do not duplicate a pending or decided case.Cost: Court filing and service charges may apply; current amount not verified. Confirm with the registry or official assessment before filing.Steps and full conditions
Regional route · check eligibility
Kenya Small Claims Court — qualifying money and service claims
What this route offers: Official court guidance for eligible Kenyan civil or commercial money claims up to KES 1,000,000. A paid platform-service claim needs separate legal-basis, jurisdiction and defendant checks.
Check the submission process first
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
A monetary-claim court, not a general moderation-review body. Defamation and other excluded subject matter must use an appropriate different court. No verified account-reinstatement-specific remedy; does not guarantee account recovery or payment.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
Possible judgment for money or another order within statutory power, or dismissal. Separate enforcement may be necessary; recovery is not guaranteed.Sources for these requirementsPartly confirmed
Check the eligible subject, KES 1,000,000 limit, competent local court, actual defendant and valid service, especially abroad. Defamation and other excluded matters need another route. Do not duplicate a pending or decided case. A defendant’s consent is not required for a valid claim.Sources for these requirementsPartly confirmed
The claim’s limitation period must be checked individually. The statutory 60-day disposal target is not a filing deadline or guaranteed result.Sources for these requirementsNot confirmed
Court filing and service charges may apply; current amount not verified. Confirm with the registry or official assessment before filing.Sources for these requirementsNot confirmed
Accepted filing languages and translation requirements were not verified. Confirm with the recipient before preparing translations.Sources for these requirementsNot confirmed
Judiciary scope, forms and registry directory were read. The official e-filing destination timed out; login and filing were not tested. The latest consolidated Act was not fully retrieved; confirm procedural requirements with the registry.Sources for these requirementsPartly confirmed
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Parties’ legal names and service addresses; Contract, receipts and account/support records; Calculation of the claimed amount; Evidence connecting the dispute to the court’s local jurisdiction.
What to do after applying
No reply yet
The Judiciary describes a statutory 60-day disposal target. This is not guaranteed completion and is not the deadline for bringing a claim.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Keep the court document and check its orders, effective date and enforcement process. Use the court’s enforcement or appeal procedure where needed. An ordinary support message does not replace procedural steps.
Official source and review details
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
These services have their own requirements. Their availability does not mean that your country has a local body that handles account recovery.
Requirements need checkingConsumer complaintApple — Report a ProblemOnly purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.Cost: The filing fee was not established from the reviewed evidence. Check with the recipient.Steps and full conditions
International service · specific conditions
Apple — Report a Problem
What this route offers: Consumer complaint
You paid for a service, did not receive what was promised, or cannot resolve a refund. Some bodies also handle other consumer disputes; check their scope.
Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.
First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This route is only for an Apple-billed purchase. A Meta, Google or other merchant receipt does not qualify.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
Possible purchase refund under the applicable rules; approval and account restoration are not guaranteed.Sources for these requirementsConfirmed by the source
The purchase must be Apple-billed and available in the correct Apple Account. Pending charges cannot yet be refunded. Eligibility varies by country; subscription cancellation is separate.Sources for these requirementsConfirmed by the source
A universal refund-request deadline was not established. Apple gives a 24–48-hour update estimate after a request; receipt of funds may take longer.Submitting the Apple refund request starts the response estimate, not a new filing period.Sources for these requirementsPartly confirmed
Filing language was not verified. The website language or an available translation does not establish an accepted filing language.Sources for these requirementsNot confirmed
Sign in to the Apple account used for the purchase. Authenticated order history and the form were not inspected.Sources for these requirementsConfirmed by the source
Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.
What to do after applying
No reply yet
Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.
Official source and review details
We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Requirements need checkingConsumer complaintGoogle Play — refund requestOnly Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.Cost: The filing fee was not established from the reviewed evidence. Check with the recipient.Steps and full conditions
International service · specific conditions
Google Play — refund request
What this route offers: Consumer complaint
You paid for a service, did not receive what was promised, or cannot resolve a refund. Some bodies also handle other consumer disputes; check their scope.
Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.
First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This route is only for a Google Play-billed purchase. Direct Meta billing or Apple billing is outside this route.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
Possible purchase refund under the applicable rules; approval and account restoration are not guaranteed.Sources for these requirementsConfirmed by the source
The purchase must be Google Play-billed. Rules depend on product, payment method and location; EEA/UK rules are separate. After 48 hours, developer contact may be needed.Sources for these requirementsConfirmed by the source
Forty-eight hours is not a universal refund entitlement or filing cutoff. Decisions usually take 1–4 days. The 120-day period applies to reporting unauthorised charges, not ordinary refunds.Refund submission starts the response estimate; the charge date concerns the separate unauthorised-charge procedure.Sources for these requirementsPartly confirmed
Filing language was not verified. The website language or an available translation does not establish an accepted filing language.Sources for these requirementsNot confirmed
Sign in to the Google Play account used for the purchase. Authenticated order history and the form were not inspected.Sources for these requirementsConfirmed by the source
Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.
What to do after applying
No reply yet
Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.
Official source and review details
We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Does every country have an account-recovery route?
We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.
The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.
How to use this directory
Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.
Each card shows when its sources were researched. No real complaints were submitted.
Country and topic appear in the page address. Do not upload documents, passwords or codes here.