Kazakhstan — Where to get help in your country

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Describe the specific data issue. For access requests, first ask Meta for the data and keep a copy of your request.
2. Check local deadlines and requirements. Attach your request and reply, and explain which data rights were affected.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For a personal-data report, select the Information Security Committee in eOtinish. Identify yourself, the organisation, dates and evidence. The working starting page is eotinish.kz; confirm filing access and jurisdiction over the foreign platform separately.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

In e-Tutynushy, choose the supplier and send it a claim first. An unresolved dispute can be raised separately with the competent authority, including through eOtinish. Confirm Meta’s listing and jurisdiction over the foreign supplier.

1. Keep the offer, terms, receipt and company’s reply. Identify the seller on the receipt.
2. Choose the consumer complaint form. Explain the facts and desired outcome. Do not use a form for complaints about the authority itself.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

Official guidance allows escalation to the competent authority through eOtinish after a trader fails to reply for 10 days. Select consumer protection and attach the prior complaint. Confirm foreign-trader jurisdiction; business participation in e-tutynushy is voluntary.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.