Luxembourg — Where to get help in your country

1. Keep the notice, decision date and disputed content link. If you have contacted Meta, prepare that information. Check whether another dispute body or court is handling the same case.
2. Check the conditions and exclusions above, then read ACE’s current rules. On ACE’s site, choose the dispute submission option and follow its questions.
3. If you submit a dispute, keep its confirmation and reference. Reply within the same case and do not create a duplicate ACE submission.

ACE covers content decisions and related account, page and group restrictions on Facebook, Instagram, TikTok, YouTube, Google Maps, Pinterest and Threads. You must be in the EU, aged 16+, with an enforcement decision from the last six months. Currently free; an internal appeal is encouraged but optional. Decisions are non-binding.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

An EU connection is required, and the notice must be no more than 12 months old. Meta’s child sexual exploitation (CSE) category is excluded; its Integrity category is only partly covered. This route does not cover hack recovery or spam based solely on user behaviour. Check the remaining exclusions and content language: English, German, French or Italian. Free, without a guaranteed outcome.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

For EU residents and organisations. File before 12 months from the event, after complaining to the platform. If unanswered, attach proof of that complaint. Free, except possible costs for bad-faith complaints. Decisions are non-binding; ordinary damages require a separate court route.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

File an EU-connected moderation dispute with ADROIT within one year of the platform decision. Free except bad-faith or vexatious complaints; outcomes are non-binding. Its rules usually allow filing without internal appeal, but the FAQ says to try it first: confirm this requirement. Webform filing only.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

For supported platforms; content and proceedings must be German or English. File within one year. Internal appeal is optional. An EU connection is needed, but the rules conflict on citizenship: non-EU/EEA citizens should confirm access. Free except clearly bad-faith complaints; decisions are non-binding.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

CEAH reviews content, account and monetisation disputes. Complain to the platform first. Slovak, Czech or English. Normally free; bad faith may attract a fee. Outcomes are non-binding. The FAQ’s six-month limit is unclear: confirm it before filing.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

A free procedure for users in the EU, in Czech, Slovak or English. Choose “Podat stížnost”. A reference ID is helpful but optional. If you do not have one, describe the account and attach the notices. This body does not require a prior appeal to the platform.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

A Hungarian-language DSA procedure. After an unsuccessful complaint to the platform, complete the application in Eljárás. Submit it in writing, including by the email address given there. An email without the required details and attachments is insufficient.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

RTR accepts DSA complaints in German through eRTR after you contact the platform. Normally free, with a clearly bad-faith fee exception. The filing window depends on the internal complaint decision; confirm borderline dates. Outcomes are non-binding.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

ADR Point handles account, content, service and monetisation restrictions. First use the platform’s internal complaint process. Select the platform and EU residence in its form; attach notices and correspondence. Free except bad-faith cases; decisions are non-binding. Thirteen languages are offered, with English fallback if no assessor is available. Do not file the same case with another ODS body.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

Impress reviews illegal-content decisions under Irish law and related account restrictions. You need an EU connection, a supported platform and English-language content. Filing is also in English and free; internal appeal is optional. Check exclusions: outcomes are non-binding and restoration is not guaranteed.

1. Keep the notice, decision date and disputed content link. If you have contacted Meta, prepare that information. Check whether another dispute body or court is handling the same case.
2. Check the conditions and exclusions above, then read ACE’s current rules. On ACE’s site, choose the dispute submission option and follow its questions.
3. If you submit a dispute, keep its confirmation and reference. Reply within the same case and do not create a duplicate ACE submission.

ACE covers content decisions and related account, page and group restrictions on Facebook, Instagram, TikTok, YouTube, Google Maps, Pinterest and Threads. You must be in the EU, aged 16+, with an enforcement decision from the last six months. Currently free; an internal appeal is encouraged but optional. Decisions are non-binding.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

An EU connection is required, and the notice must be no more than 12 months old. Meta’s child sexual exploitation (CSE) category is excluded; its Integrity category is only partly covered. This route does not cover hack recovery or spam based solely on user behaviour. Check the remaining exclusions and content language: English, German, French or Italian. Free, without a guaranteed outcome.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

For EU residents and organisations. File before 12 months from the event, after complaining to the platform. If unanswered, attach proof of that complaint. Free, except possible costs for bad-faith complaints. Decisions are non-binding; ordinary damages require a separate court route.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

File an EU-connected moderation dispute with ADROIT within one year of the platform decision. Free except bad-faith or vexatious complaints; outcomes are non-binding. Its rules usually allow filing without internal appeal, but the FAQ says to try it first: confirm this requirement. Webform filing only.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

For supported platforms; content and proceedings must be German or English. File within one year. Internal appeal is optional. An EU connection is needed, but the rules conflict on citizenship: non-EU/EEA citizens should confirm access. Free except clearly bad-faith complaints; decisions are non-binding.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

CEAH reviews content, account and monetisation disputes. Complain to the platform first. Slovak, Czech or English. Normally free; bad faith may attract a fee. Outcomes are non-binding. The FAQ’s six-month limit is unclear: confirm it before filing.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

A free procedure for users in the EU, in Czech, Slovak or English. Choose “Podat stížnost”. A reference ID is helpful but optional. If you do not have one, describe the account and attach the notices. This body does not require a prior appeal to the platform.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

A Hungarian-language DSA procedure. After an unsuccessful complaint to the platform, complete the application in Eljárás. Submit it in writing, including by the email address given there. An email without the required details and attachments is insufficient.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

RTR accepts DSA complaints in German through eRTR after you contact the platform. Normally free, with a clearly bad-faith fee exception. The filing window depends on the internal complaint decision; confirm borderline dates. Outcomes are non-binding.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

ADR Point handles account, content, service and monetisation restrictions. First use the platform’s internal complaint process. Select the platform and EU residence in its form; attach notices and correspondence. Free except bad-faith cases; decisions are non-binding. Thirteen languages are offered, with English fallback if no assessor is available. Do not file the same case with another ODS body.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

Impress reviews illegal-content decisions under Irish law and related account restrictions. You need an EU connection, a supported platform and English-language content. Filing is also in English and free; internal appeal is optional. Check exclusions: outcomes are non-binding and restoration is not guaranteed.

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. If a reporting route is available, tell the platform about the issue. Save its response or a screenshot showing the missing option.
2. In the local DSA process, explain what failed: the explanation, complaint option or handling of your complaint. Attach evidence.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For example, a platform restricted your account without explaining why or failed to provide the required way to appeal.

1. First identify the data controller in Meta’s privacy notice and send a specific written request, such as a copy of your data. Keep the request, receipt date and reply. For access, the response period is one month; complexity can justify two additional months if the controller explains the extension within the first month. Explain any inability to contact the controller.
2. Give your first and last name, postal address, the controller and the specific processing you challenge. Attach relevant correspondence, proof that your request was received, and useful documents or screenshots. Passwords and login codes are not needed; send documents only to the authority, not ClearRules. The published procedure also requires that the same subject not be simultaneously before a court; if court proceedings already exist, check admissibility with CNPD.
3. The published procedure specifies Luxembourgish, French or German for the complaint and supporting documents. Ask CNPD about translation requirements if your documents use another language. This guide’s translations do not mean CNPD accepts complaints in seven languages.
4. Open the CNPD form through the official link. You can complete it online or print and post it to CNPD, Service des réclamations, 15 boulevard du Jazz, L-4370 Belvaux. Instructions and the online introduction were read; submission was not tested. The printable PDF could not be retrieved directly during this review.
5. The procedure provides for an acknowledgement with a case reference within 10 working days; it does not establish admissibility. Supply additions by the deadline in the notice. There is no guaranteed overall decision time. Quote the reference when asking for progress; CNPD may not answer such an enquiry within the first two months after filing.
6. Keep the decision and notification date. The published procedure gives three months after notification of closure to challenge it in the administrative court; check the decision’s instructions and seek timely legal advice. Separately, GDPR provides judicial redress if a complaint is not handled or no progress/outcome information is given within three months. This is not a promise of resolution in three months.

Review clarification, 31 October 2026: the current CNPD page still links to the procedure dated 16 October 2020. That is the document date, not a new 2026 rule. Public instructions and the online introduction were read; submission and retrieval of the printable PDF were not verified.

1. Write to the seller: what you paid for, what went wrong and what remedy you want. Keep the reply.
2. Check whether the local body accepts disputes with that seller. Give the facts and amount, and attach the receipt.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For a consumer dispute with a trader in another EU country, Norway or Iceland. Contact the ECC in your country of residence with the contract, proof of payment and correspondence. This is free help with settlement, not a binding account appeal or support for businesses.

1. Find the service’s contact details and choose your region if required.
2. Briefly explain the situation. Ask what remedy you can seek and where to apply.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

The first consultation is free: contact ULC using the listed phone number or form. Explain the dispute and ask how to proceed against a foreign company. Full case analysis is normally reserved for members; check membership requirements and costs beforehand.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Save the dated notice identifying the account or post and stated reason.
2. Check the body’s country, language, decision type and prior-appeal requirements. Open its form using the link below and specify what you want reviewed.
3. Keep the submission receipt. Add requested documents to the existing case; check both the decision and its implementation by the platform.

Impress reviews illegal-content decisions under Irish law and related account restrictions. You need an EU connection, a supported platform and English-language content. Filing is also in English and free; internal appeal is optional. Check exclusions: outcomes are non-binding and restoration is not guaranteed.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

1. Read your region’s court rules. Check jurisdiction, claim limits and available remedies.
2. Identify the correct defendant and service procedure. Prepare a timeline, evidence and an amount based on documented losses.
3. Check required pre-action steps and fees. Use the court’s own form; this guide is not a court filing.

For eligible cross-border civil and commercial claims up to €5,000; Denmark does not participate. Use Form A. Check jurisdiction, court language, fees and the remedy separately. Completing a form online does not necessarily file it electronically with the court.