Brazil — Where to get help in your country

1. Write to the seller: what you paid for, what went wrong and what remedy you want. Keep the reply.
2. Check whether the local body accepts disputes with that seller. Give the facts and amount, and attach the receipt.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

Choose Facebook / Instagram for an eligible consumer dispute. A prata/ouro gov.br account is required; legal entities are excluded except MEI. Do not put identifying details, including a personal profile, in public text. Company response: up to 10 days; assessment: up to 20 days. This is not a court decision or guaranteed restoration.

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

Find your state or municipal Procon and check its intake rules. ANPD also recommends Procon for account cancellation or lost access, so payment is not a universal condition for this option. Include company correspondence and evidence. This is a separate complaint without guaranteed restoration.

1. Use the official unit directory to confirm the competent local CEJUSC and whether the dispute is suitable.
2. Select the Cível e Família pre-lawsuit link or contact the unit for in-person intake.
3. Provide the parties' details and the dispute summary; ask about fees and legal aid before the session.
4. Attend the arranged session and evaluate any proposed settlement; if agreed, request judicial approval.

Confirm the competent São Paulo CEJUSC and a settleable civil or consumer dispute. No identical lawsuit should already be pending; use that case if one exists. Business applicants must check admissibility and representation. Settlement requires agreement.

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Keep your report to the platform and its response.
2. Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For a possible breach of Marco Civil platform duties, choose Denúncia Marco Civil. Contact the platform first where required. A prata/ouro gov.br account is needed. ANPD generally considers reports collectively, without an individual decision; this is neither a ban appeal nor a criminal report.

1. Keep your report to the platform and its response.
2. Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For an ECA Digital service-duty breach, choose Denúncia ECA Digital. Child-rights and content-removal complaints must first go to the company. Use prata/ouro gov.br. ANPD generally checks platform compliance collectively; crimes belong with police. This is not a generic appeal against an age-based suspension.

1. Describe the specific data issue. For access requests, first ask Meta for the data and keep a copy of your request.
2. Check local deadlines and requirements. Attach your request and reply, and explain which data rights were affected.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For an unmet data-rights request, choose Petição de Titular and attach your earlier company request. ANPD normally considers reports collectively and does not promise an individual reply. Ordinary account-access, cancellation or backup problems are directed to Procon or Consumidor.gov.br.

1. Write to the seller: what you paid for, what went wrong and what remedy you want. Keep the reply.
2. Check whether the local body accepts disputes with that seller. Give the facts and amount, and attach the receipt.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

Choose Facebook / Instagram for an eligible consumer dispute. A prata/ouro gov.br account is required; legal entities are excluded except MEI. Do not put identifying details, including a personal profile, in public text. Company response: up to 10 days; assessment: up to 20 days. This is not a court decision or guaranteed restoration.

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

Find your state or municipal Procon and check its intake rules. ANPD also recommends Procon for account cancellation or lost access, so payment is not a universal condition for this option. Include company correspondence and evidence. This is a separate complaint without guaranteed restoration.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Use the official unit directory to confirm the competent local CEJUSC and whether the dispute is suitable.
2. Select the Cível e Família pre-lawsuit link or contact the unit for in-person intake.
3. Provide the parties' details and the dispute summary; ask about fees and legal aid before the session.
4. Attend the arranged session and evaluate any proposed settlement; if agreed, request judicial approval.

Confirm the competent São Paulo CEJUSC and a settleable civil or consumer dispute. No identical lawsuit should already be pending; use that case if one exists. Business applicants must check admissibility and representation. Settlement requires agreement.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

1. Keep your report to the platform and its response.
2. Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For a possible breach of Marco Civil platform duties, choose Denúncia Marco Civil. Contact the platform first where required. A prata/ouro gov.br account is needed. ANPD generally considers reports collectively, without an individual decision; this is neither a ban appeal nor a criminal report.

1. Keep your report to the platform and its response.
2. Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

For an ECA Digital service-duty breach, choose Denúncia ECA Digital. Child-rights and content-removal complaints must first go to the company. Use prata/ouro gov.br. ANPD generally checks platform compliance collectively; crimes belong with police. This is not a generic appeal against an age-based suspension.

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

For a suspected crime, find Polícia Civil or Delegacia Virtual for the state where it occurred. Federal DEVIR covers participating states and eligible categories, with gov.br for adult applicants. Use local police where online filing is unsuitable. This does not appeal a platform restriction.

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

Juizado Especial Cível handles eligible simpler cases. General limit: 40 minimum wages; up to 20, first-instance filing usually permits self-representation. Find your state’s court; forms vary. Past judgments do not guarantee your outcome.