First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.
What to do
Write to the seller: what you paid for, what went wrong and what remedy you want. Keep the reply.
Check whether the local body accepts disputes with that seller. Give the facts and amount, and attach the receipt.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
Choose Facebook / Instagram for an eligible consumer dispute. A prata/ouro gov.br account is required; legal entities are excluded except MEI. Do not put identifying details, including a personal profile, in public text. Company response: up to 10 days; assessment: up to 20 days. This is not a court decision or guaranteed restoration.
First check where the company is registered, which remedies are available and the rules for taking part. A mediator and a court have different powers.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Find your state or municipal Procon and check its intake rules. ANPD also recommends Procon for account cancellation or lost access, so payment is not a universal condition for this option. Include company correspondence and evidence. This is a separate complaint without guaranteed restoration.
Pre-lawsuit conciliation for civil or consumer disputes within a São Paulo CEJUSC’s territorial competence. Platform-service disputes need local screening and the other party’s participation.
This is São Paulo's court-connected service, not a nationwide intake portal. A mediator cannot impose reinstatement or compensation. A pending identical lawsuit must use conciliation through that case. No evidence was found that Meta routinely agrees to participate.
What to do
Use the official unit directory to confirm the competent local CEJUSC and whether the dispute is suitable.
Select the Cível e Família pre-lawsuit link or contact the unit for in-person intake.
Provide the parties' details and the dispute summary; ask about fees and legal aid before the session.
Attend the arranged session and evaluate any proposed settlement; if agreed, request judicial approval.
Confirm the competent São Paulo CEJUSC and a settleable civil or consumer dispute. No identical lawsuit should already be pending; use that case if one exists. Business applicants must check admissibility and representation. Settlement requires agreement.
A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.
What to do
Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
Check Track Your Appeal. Submitting does not mean the Board will select the case.
For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.
Reports can inform supervision, but the regulator may not resolve individual disputes or recover an account on request.
What to do
Keep your report to the platform and its response.
Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For a possible breach of Marco Civil platform duties, choose Denúncia Marco Civil. Contact the platform first where required. A prata/ouro gov.br account is needed. ANPD generally considers reports collectively, without an individual decision; this is neither a ban appeal nor a criminal report.
Reports can inform supervision, but the regulator may not resolve individual disputes or recover an account on request.
What to do
Keep your report to the platform and its response.
Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For an ECA Digital service-duty breach, choose Denúncia ECA Digital. Child-rights and content-removal complaints must first go to the company. Use prata/ouro gov.br. ANPD generally checks platform compliance collectively; crimes belong with police. This is not a generic appeal against an age-based suspension.
This route concerns data rights. Being unable to log in does not by itself prove a breach: this is not an account-recovery service. Investigations and remedies depend on local law.
What to do
Describe the specific data issue. For access requests, first ask Meta for the data and keep a copy of your request.
Check local deadlines and requirements. Attach your request and reply, and explain which data rights were affected.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For an unmet data-rights request, choose Petição de Titular and attach your earlier company request. ANPD normally considers reports collectively and does not promise an individual reply. Ordinary account-access, cancellation or backup problems are directed to Procon or Consumidor.gov.br.
First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.
What to do
Write to the seller: what you paid for, what went wrong and what remedy you want. Keep the reply.
Check whether the local body accepts disputes with that seller. Give the facts and amount, and attach the receipt.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
Choose Facebook / Instagram for an eligible consumer dispute. A prata/ouro gov.br account is required; legal entities are excluded except MEI. Do not put identifying details, including a personal profile, in public text. Company response: up to 10 days; assessment: up to 20 days. This is not a court decision or guaranteed restoration.
First check where the company is registered, which remedies are available and the rules for taking part. A mediator and a court have different powers.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Find your state or municipal Procon and check its intake rules. ANPD also recommends Procon for account cancellation or lost access, so payment is not a universal condition for this option. Include company correspondence and evidence. This is a separate complaint without guaranteed restoration.
Pre-lawsuit conciliation for civil or consumer disputes within a São Paulo CEJUSC’s territorial competence. Platform-service disputes need local screening and the other party’s participation.
This is São Paulo's court-connected service, not a nationwide intake portal. A mediator cannot impose reinstatement or compensation. A pending identical lawsuit must use conciliation through that case. No evidence was found that Meta routinely agrees to participate.
What to do
Use the official unit directory to confirm the competent local CEJUSC and whether the dispute is suitable.
Select the Cível e Família pre-lawsuit link or contact the unit for in-person intake.
Provide the parties' details and the dispute summary; ask about fees and legal aid before the session.
Attend the arranged session and evaluate any proposed settlement; if agreed, request judicial approval.
Confirm the competent São Paulo CEJUSC and a settleable civil or consumer dispute. No identical lawsuit should already be pending; use that case if one exists. Business applicants must check admissibility and representation. Settlement requires agreement.
StopNCII.orgInternational service · specific conditions
Help limit intimate-image sharing
The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.
What to do
Check your age when the image was made and the service’s conditions.
On the official site, use only material already on your device. You do not need to send the file itself.
Keep the case details and follow the instructions for checking progress.
For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.
The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.
What to do
Check your age when the image was made and the service’s conditions.
On the official site, use only material already on your device. You do not need to send the file itself.
Keep the case details and follow the instructions for checking progress.
For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.
Reports can inform supervision, but the regulator may not resolve individual disputes or recover an account on request.
What to do
Keep your report to the platform and its response.
Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For a possible breach of Marco Civil platform duties, choose Denúncia Marco Civil. Contact the platform first where required. A prata/ouro gov.br account is needed. ANPD generally considers reports collectively, without an individual decision; this is neither a ban appeal nor a criminal report.
Reports can inform supervision, but the regulator may not resolve individual disputes or recover an account on request.
What to do
Keep your report to the platform and its response.
Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For an ECA Digital service-duty breach, choose Denúncia ECA Digital. Child-rights and content-removal complaints must first go to the company. Use prata/ouro gov.br. ANPD generally checks platform compliance collectively; crimes belong with police. This is not a generic appeal against an age-based suspension.
This concerns harm or misconduct, not reversing any Meta restriction. If you face immediate danger, contact local emergency services.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
For a suspected crime, find Polícia Civil or Delegacia Virtual for the state where it occurred. Federal DEVIR covers participating states and eligible categories, with gov.br for adult applicants. Use local police where online filing is unsuitable. This does not appeal a platform restriction.
Small claims often concern monetary claims. The court may not have power to order account restoration. Consider fees, costs, deadlines, contract terms and local rules.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Juizado Especial Cível handles eligible simpler cases. General limit: 40 minimum wages; up to 20, first-instance filing usually permits self-representation. Find your state’s court; forms vary. Past judgments do not guarantee your outcome.
Your connection to the country matters, not your account language. Individual bodies have additional requirements.
Brazil · Appeal an account restriction
All options by goal
Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.
Choose a suitable option
Check what the service helps with and its requirements. Open a suitable option to see the steps and a link to the official website.
Requirements need checkingConsumer complaintConsumidor.gov.br / Facebook / InstagramChoose Facebook / Instagram for an eligible consumer dispute. A prata/ouro gov.br account is required; legal entities are excluded except MEI. Do not put identifying details, including a personal profile, in public text.Cost: The filing fee was not established from the reviewed evidence. Check with the recipient.Steps and full conditions
Local body or procedure
Consumidor.gov.br / Facebook / Instagram
What this route offers: Consumer complaint
You paid for a service, did not receive what was promised, or cannot resolve a refund. Some bodies also handle other consumer disputes; check their scope.
Choose Facebook / Instagram for an eligible consumer dispute. A prata/ouro gov.br account is required; legal entities are excluded except MEI. Do not put identifying details, including a personal profile, in public text. Company response: up to 10 days; assessment: up to 20 days. This is not a court decision or guaranteed restoration.
First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
Exchange with the participating company and possible voluntary resolution. This is not a court order or guaranteed restoration.Sources for these requirementsConfirmed by the source
A consumer relationship is required. Legal entities are excluded except MEI; a free account alone does not establish a consumer dispute. Do not put identifying information in the public description.Sources for these requirementsConfirmed by the source
The company has up to 10 days to respond; the consumer has up to 20 days after the reply to assess it. These are handling stages, not a general filing deadline or restoration promise.Registration of the complaint starts the company period; the company reply starts consumer assessment.Sources for these requirementsConfirmed by the source
Filing language was not verified. The website language or an available translation does not establish an accepted filing language.Sources for these requirementsNot confirmed
A prata or ouro gov.br account is required. A Facebook/Instagram supplier profile exists; authenticated fields and actual acceptance were not tested.Sources for these requirementsConfirmed by the source
Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.
What to do after applying
No reply yet
Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.
Official source and review details
We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Requirements need checkingAttempt at an out-of-court settlementProcons — local consumer assistanceFind your state or municipal Procon and check its intake rules. ANPD also recommends Procon for account cancellation or lost access, so payment is not a universal condition for this option. Include company correspondence and evidence.Cost: Fees were not confirmed across local offices. Check your Procon’s rules.Steps and full conditions
Local body or procedure
Procons — local consumer assistance
What this route offers: Attempt at an out-of-court settlement
Try to settle an eligible dispute with a company out of court.
Find your state or municipal Procon and check its intake rules. ANPD also recommends Procon for account cancellation or lost access, so payment is not a universal condition for this option. Include company correspondence and evidence. This is a separate complaint without guaranteed restoration.
Check the submission process first
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
First check where the company is registered, which remedies are available and the rules for taking part. A mediator and a court have different powers.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
Consumer-dispute help. Account restoration is not guaranteed; check the local Procon’s powers.Sources for these requirementsPartly confirmed
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.
What to do after applying
No reply yet
Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.
Official source and review details
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Requirements need checkingPre-lawsuit conciliation for civil or consumer disputes within a São Paulo CEJUSC’s territorial competence. Platform-service disputes need local screening and the other party’s participation.São Paulo TJSP CEJUSC — pre-lawsuit civil and consumer conciliationConfirm the competent São Paulo CEJUSC and a settleable civil or consumer dispute. No identical lawsuit should already be pending; use that case if one exists. Business applicants must check admissibility and representation. Settlement requires agreement.Cost: Do not describe this as universally free. The 2026 manual provides for conciliator/mediator remuneration and possible court charges for settlement approval, subject to exemptions/legal aid. Ask the unit for the applicable amount; a current tariff is linked.Steps and full conditions
Regional route · check eligibility
São Paulo TJSP CEJUSC — pre-lawsuit civil and consumer conciliation
What this route offers: Pre-lawsuit conciliation for civil or consumer disputes within a São Paulo CEJUSC’s territorial competence. Platform-service disputes need local screening and the other party’s participation.
This is São Paulo's court-connected service, not a nationwide intake portal. A mediator cannot impose reinstatement or compensation. A pending identical lawsuit must use conciliation through that case. No evidence was found that Meta routinely agrees to participate.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
A negotiated settlement, which can gain the force of a judicial decision after approval. Without agreement this route does not decide the dispute.Sources for these requirementsPartly confirmed
Confirm the competent São Paulo CEJUSC and a settleable civil or consumer dispute. No identical lawsuit should already be pending; use that case if one exists. Business applicants must check admissibility and representation. Settlement requires agreement.Sources for these requirementsPartly confirmed
The 2026 manual provides five days to correct an incomplete registration when requested. No underlying claim limitation period is stated here.The five-day correction period applies when the CEJUSC requests completion of an incomplete registration; it is not the underlying claim’s limitation period.Sources for these requirementsPartly confirmed
Do not describe this as universally free. The 2026 manual provides for conciliator/mediator remuneration and possible court charges for settlement approval, subject to exemptions/legal aid. Ask the unit for the applicable amount; a current tariff is linked.Sources for these requirementsPartly confirmed
Accepted filing languages and translation requirements were not verified. Confirm with the recipient before preparing translations.Sources for these requirementsNot confirmed
Use the TJSP pre-lawsuit link or local CEJUSC contact. Current guidance and the 2026 manual were read; the linked eproc intake showed only a login shell. Filing was not tested.Sources for these requirementsPartly confirmed
Your identification/contact details; the other party's name, full address and phone or email; supporting service, payment and complaint records; a clear settlement proposal.
What to do after applying
No reply yet
Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.
Official source and review details
We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Individual cases highlight possible difficulties, not success rates. User accounts have not been verified against case records; official case studies are labelled separately.
Official case study
A court upheld an order to restore a business profile
On 17 September 2024, TJDFT reported a hacked Instagram business-profile case: the appeal panel upheld an order to restore the accounts and increased compensation. The report describes a court order, not confirmation that access was actually restored.
What this means for you: Keep takeover notices, requests and evidence of business impact. Do not treat another case’s compensation or findings as your automatic entitlement.
Does every country have an account-recovery route?
We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.
The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.
How to use this directory
Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.
Each card shows when its sources were researched. No real complaints were submitted.
Country and topic appear in the page address. Do not upload documents, passwords or codes here.