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Australia — Where to get help in your country

Choose your country and what you need help with. See relevant organisations, requirements and next steps.

Australia — Available options

The number shows how many procedures are listed. It does not guarantee that your case will be accepted. Each option’s requirements are shown below.

Appeal an account restriction (2)

  • Australian Small Business and Family Enterprise OmbudsmanLocal body or procedure

    Business dispute assistance

    The service checks whether your business and dispute qualify. Assistance does not guarantee a platform response or restored access.

    What to do
    1. Keep your platform requests and explain the effect on your business.
    2. Check the service’s requirements and prepare the business documents it requests.
    3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

    For Australian small and family businesses. First try resolving the issue with the platform. ASBFEO’s form has separate dispute-details and prior-attempts fields, up to 1,000 characters each. Prepare business details and disclose other proceedings; ASBFEO does not duplicate another agency’s active assistance.

    Read the source
  • NSW Small Business Commissioner — digital-platform assistance and mediationRegional route · check eligibility

    NSW small-business assistance with unresolved digital-platform commercial disputes, including access, payments and procedures. The Commissioner assesses whether it can help.

    Suitability is assessed case by case; not every platform problem is accepted. No power to order Meta to restore an account through this voluntary general-business mediation route. Does not guarantee account recovery or compensation. This is an NSW business service, not Australia-wide personal-account assistance. No standing Meta agreement to mediate was verified.

    What to do
    1. Document the business connection, problem and previous platform escalation.
    2. Use the digital-platform assistance page or speak to the Commission about suitability.
    3. Submit the business mediation application with both parties and key documents.
    4. Work with the assigned officer; proceed to paid mediation only after arrangements are agreed.
    5. Review any proposed binding settlement before signing; keep the outcome and next-step advice.

    A genuine NSW small-business commercial dispute is required; a business account alone does not establish eligibility. Try platform support or contractual escalation first. The Commission screens suitability, and general commercial mediation needs the other party’s participation.

    Read the source
View requirements

Appeal the removal of a post (1)

  • Oversight BoardInternational service · specific conditions

    Independent review of an eligible decision

    A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.

    What to do
    1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
    2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
    3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

    For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

    Read the source
View requirements

No explanation or way to appeal (2)

  • NSW Small Business Commissioner — digital-platform assistance and mediationRegional route · check eligibility

    NSW small-business assistance with unresolved digital-platform commercial disputes, including access, payments and procedures. The Commissioner assesses whether it can help.

    Suitability is assessed case by case; not every platform problem is accepted. No power to order Meta to restore an account through this voluntary general-business mediation route. Does not guarantee account recovery or compensation. This is an NSW business service, not Australia-wide personal-account assistance. No standing Meta agreement to mediate was verified.

    What to do
    1. Document the business connection, problem and previous platform escalation.
    2. Use the digital-platform assistance page or speak to the Commission about suitability.
    3. Submit the business mediation application with both parties and key documents.
    4. Work with the assigned officer; proceed to paid mediation only after arrangements are agreed.
    5. Review any proposed binding settlement before signing; keep the outcome and next-step advice.

    A genuine NSW small-business commercial dispute is required; a business account alone does not establish eligibility. Try platform support or contractual escalation first. The Commission screens suitability, and general commercial mediation needs the other party’s participation.

    Read the source
  • Victorian Small Business Commission — commercial dispute assistanceRegional route · check eligibility

    Preliminary assistance and voluntary mediation for qualifying Victorian commercial disputes. A platform-contract or business-payment dispute is a possible application of general scope, not a verified Meta-specific service.

    Subject to jurisdiction and suitability screening. Gig-worker app deactivation disputes are explicitly directed to the Fair Work Commission, not VSBC. Does not guarantee account recovery or compensation; do not present this as a personal social-account appeal. At least one party must be in Victoria; overseas-counterparty suitability and consent require confirmation.

    What to do
    1. Check the Victorian business connection and try the other business first.
    2. Apply through the official help portal with the dispute and requested outcome.
    3. Participate in free preliminary discussions with the assigned officer.
    4. If offered and both parties participate, pay the quoted mediation fees and attend.
    5. Review and sign an acceptable settlement, or ask about the applicable next step if unresolved.

    A qualifying business-to-business dispute with at least one party in Victoria is required; private consumer complaints are excluded. Try direct resolution first. Confirm suitability for an overseas respondent; the application requests an ABN. General commercial mediation is voluntary.

    Read the source
View requirements

Access or protect personal data (1)

  • Office of the Australian Information Commissioner (OAIC)Local body or procedure

    Protect personal-data rights

    This route concerns data rights. Being unable to log in does not by itself prove a breach: this is not an account-recovery service. Investigations and remedies depend on local law.

    What to do
    1. Describe the specific data issue. For access requests, first ask Meta for the data and keep a copy of your request.
    2. Check local deadlines and requirements. Attach your request and reply, and explain which data rights were affected.
    3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

    Complain to the organisation about a specific personal-data issue first. If it does not respond within 30 days or its response is unsatisfactory, complain to OAIC in writing through its form, email or post. Check jurisdiction; this does not replace an account appeal.

    Read the source
View requirements

Resolve a payment or service dispute (5)

  • State and territory consumer protection agenciesLocal body or procedure

    Advice on rights and next steps

    Check the service’s scope and any fees. Advice does not itself require Meta to restore an account.

    What to do

    The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    Choose your state or territory, then the local Consumer Affairs or Fair Trading complaint form. The agency may explain rights and help negotiate. Check jurisdiction over the foreign company. ACCC itself does not resolve individual complaints.

    Read the source
  • Apple — Report a ProblemInternational service · specific conditions

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do
    1. Sign in to Report a Problem with the account shown on your receipt.
    2. Choose Request a refund, a reason and the purchase.
    3. After submitting, check the request status there.

    Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

    Read the source
  • Google Play — refund requestInternational service · specific conditions

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do
    1. Open the instructions below and select Request a refund.
    2. Missing purchase? Check order history and select Report a problem.
    3. Explain the refund reason. Track your existing request.

    Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

    Read the source
  • NSW Small Business Commissioner — digital-platform assistance and mediationRegional route · check eligibility

    NSW small-business assistance with unresolved digital-platform commercial disputes, including access, payments and procedures. The Commissioner assesses whether it can help.

    Suitability is assessed case by case; not every platform problem is accepted. No power to order Meta to restore an account through this voluntary general-business mediation route. Does not guarantee account recovery or compensation. This is an NSW business service, not Australia-wide personal-account assistance. No standing Meta agreement to mediate was verified.

    What to do
    1. Document the business connection, problem and previous platform escalation.
    2. Use the digital-platform assistance page or speak to the Commission about suitability.
    3. Submit the business mediation application with both parties and key documents.
    4. Work with the assigned officer; proceed to paid mediation only after arrangements are agreed.
    5. Review any proposed binding settlement before signing; keep the outcome and next-step advice.

    A genuine NSW small-business commercial dispute is required; a business account alone does not establish eligibility. Try platform support or contractual escalation first. The Commission screens suitability, and general commercial mediation needs the other party’s participation.

    Read the source
  • Victorian Small Business Commission — commercial dispute assistanceRegional route · check eligibility

    Preliminary assistance and voluntary mediation for qualifying Victorian commercial disputes. A platform-contract or business-payment dispute is a possible application of general scope, not a verified Meta-specific service.

    Subject to jurisdiction and suitability screening. Gig-worker app deactivation disputes are explicitly directed to the Fair Work Commission, not VSBC. Does not guarantee account recovery or compensation; do not present this as a personal social-account appeal. At least one party must be in Victoria; overseas-counterparty suitability and consent require confirmation.

    What to do
    1. Check the Victorian business connection and try the other business first.
    2. Apply through the official help portal with the dispute and requested outcome.
    3. Participate in free preliminary discussions with the assigned officer.
    4. If offered and both parties participate, pay the quoted mediation fees and attend.
    5. Review and sign an acceptable settlement, or ask about the applicable next step if unresolved.

    A qualifying business-to-business dispute with at least one party in Victoria is required; private consumer complaints are excluded. Try direct resolution first. Confirm suitability for an overseas respondent; the application requests an ABN. General commercial mediation is voluntary.

    Read the source
View requirements

Report abuse, threats or scams (5)

  • eSafety CommissionerLocal body or procedure

    Report harm or an offence

    This concerns harm or misconduct, not reversing any Meta restriction. If you face immediate danger, contact local emergency services.

    What to do
    1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
    2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
    3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

    Choose the eSafety scheme and check its Australian connection. Report child cyberbullying and serious adult abuse to the platform first. Image-based abuse without blackmail and illegal content can be reported immediately. Follow separate age-specific directions for sextortion. This is not an account appeal.

    Read the source
  • ReportCyber — Australian Cyber Security CentreLocal body or procedure

    Report harm or an offence

    This concerns harm or misconduct, not reversing any Meta restriction. If you face immediate danger, contact local emergency services.

    What to do
    1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
    2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
    3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

    For cybercrime, such as an account takeover used for fraud. Complete ReportCyber’s questions and keep the report number. It reports to law enforcement; it is not a Meta appeal or a promise of investigation or recovery.

    Read the source
  • StopNCII.orgInternational service · specific conditions

    Help limit intimate-image sharing

    The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.

    What to do
    1. Check your age when the image was made and the service’s conditions.
    2. On the official site, use only material already on your device. You do not need to send the file itself.
    3. Keep the case details and follow the instructions for checking progress.

    For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

    Read the source
  • Take It Down — NCMECInternational service · specific conditions

    Help limit intimate-image sharing

    The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.

    What to do
    1. Check your age when the image was made and the service’s conditions.
    2. On the official site, use only material already on your device. You do not need to send the file itself.
    3. Keep the case details and follow the instructions for checking progress.

    For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

    Read the source
  • IDCARE — Small Business Cyber Resilience ServiceLocal body or procedure

    Report harm or an offence

    This concerns harm or misconduct, not reversing any Meta restriction. If you face immediate danger, contact local emergency services.

    What to do
    1. Keep links, dates and evidence you can safely preserve. Do not redistribute illegal material; follow the service’s instructions on evidence.
    2. Read the service’s rules, choose the relevant type of harm and complete the report. State whether you have already reported it to Meta.
    3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.

    For an actively trading Australian business with a valid ABN and no more than 19 full-time-equivalent staff, excluding the owner. Free cyber-incident and security support. Recovery is not guaranteed; ordinary deactivation disputes belong with ASBFEO.

    Read the source
View requirements

Consider a court claim (2)

  • State and territory small claims courts / tribunalsLocal body or procedure

    Hearing an eligible court claim

    Small claims often concern monetary claims. The court may not have power to order account restoration. Consider fees, costs, deadlines, contract terms and local rules.

    What to do

    The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    Start with your state’s court or tribunal. Before paying, check foreign-defendant jurisdiction, service and available remedies. Not every tribunal can hear the dispute. ACCC’s page is a starting guide, not a national claim form.

    Read the source
  • South Australia · CourtSA Final Notice P1Regional route · check eligibility

    South Australia: eligibility, real costs, service, evidence and what a final notice can and cannot achieve.

    The 21-day period is not a guaranteed Meta reply or recovery deadline. Rule 332.3(3) expressly does not require a written response to P1. Silence is not an admission, judgment or permission to enforce. A notice does not establish jurisdiction or extend another deadline.

    What to do
    1. Decide whether the problem is a platform appeal, a genuine money claim or a request for an account-restoration order.
    2. Check South Australian jurisdiction, the appropriate procedure and the legal respondent before paying for a notice.
    3. Prepare evidence and a realistic budget; compare P1 with a compliant written pre-action notice.
    4. If advised to proceed, use official CourtSA instructions and arrange valid service yourself. Record service and receipt separately from filing.
    5. After the applicable waiting period, assess the reply, settlement options and whether a separately filed action is justified. Do not treat no reply as a win.

    A Final Notice P1 is a pre-action notice in South Australia. CourtSA can generate a sealed document, but it does not decide that Meta acted unlawfully, start a lawsuit or order an account restored. Consider this route only after checking the legal basis, South Australian jurisdiction, correct respondent and the remedy you actually need. General information, checked 15 October 2026; obtain advice on your own dispute before filing or serving anything.

    Read the source
View requirements

Your connection to the country matters, not your account language. Individual bodies have additional requirements.

Australia · Appeal an account restriction

All options by goal

Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.

Help me choose the next step

Answer only what you know. We compare your answers with researched conditions; the recipient makes the final eligibility decision.

Worth checking for your case: 0 · Requirements need checking: 2 · Does not fit the stated answer: 0

No confirmed matching option was found for these answers. Correct only an inaccurate answer or check requirements with the recipient.

This is preliminary matching, not eligibility confirmation or a success estimate.

Choose a suitable option

Check what the service helps with and its requirements. Open a suitable option to see the steps and a link to the official website.

Requirements need checkingBusiness dispute assistanceAustralian Small Business and Family Enterprise OmbudsmanFor Australian small and family businesses. First try resolving the issue with the platform. ASBFEO’s form has separate dispute-details and prior-attempts fields, up to 1,000 characters each.Cost: The filing fee was not established from the reviewed evidence. Check with the recipient.Steps and full conditions

Local body or procedure

Australian Small Business and Family Enterprise Ombudsman

What this route offers: Business dispute assistance

Your small business relies on the account and requests to the platform have not helped. Check business eligibility and prior-attempt requirements.

For Australian small and family businesses. First try resolving the issue with the platform. ASBFEO’s form has separate dispute-details and prior-attempts fields, up to 1,000 characters each. Prepare business details and disclose other proceedings; ASBFEO does not duplicate another agency’s active assistance.

The service checks whether your business and dispute qualify. Assistance does not guarantee a platform response or restored access.

Why this result

Requirements need checking

Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.

  • ASBFEO is for eligible Australian small/family businesses; an unrelated personal account is outside scope. Business size and Australian connection still need checking.
  • Try platform support first and keep the results; reasonable self-help attempts must be established.

This is preliminary matching, not eligibility confirmation or a success estimate.

Requirements, deadlines and documents
Possible remedy
Case assistance and referral. It does not provide legal advice or an enforceable decision against Meta.
Sources for these requirementsConfirmed by the source
Prerequisites
Australian small/family business with business harm. Make reasonable self-help attempts first and disclose other proceedings. Do not apply IDCARE’s 19-employee criterion to ASBFEO.
Sources for these requirementsConfirmed by the source
Deadline and starting event
A general filing deadline was not established. Check the deadline for your specific claim; this does not mean there is no deadline.The event starting the filing period was not established.
Sources for these requirementsNot confirmed
Cost
The filing fee was not established from the reviewed evidence. Check with the recipient.
Sources for these requirementsNot confirmed
Filing language
Filing language was not verified. The website language or an available translation does not establish an accepted filing language.
Sources for these requirementsNot confirmed
Access and sign-in
The public form asks about owner authority, ABN/ACN and business details. The dispute and prior attempts are separate fields, each up to 1,000 characters. Final submission was not tested.
Sources for these requirementsPartly confirmed

Conditions checked: 2026-10-04

What to do

  1. Keep your platform requests and explain the effect on your business.
  2. Check the service’s requirements and prepare the business documents it requests.
  3. Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
Check eligibility and prepare
What to prepare

Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.

What to do after applying

No reply yet

Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.

Your application was not accepted

Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.

You have a reply, but the issue remains

Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.

Official source and review details

We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.

Sources researched:
No real complaints were submitted.

Latest source check:
Official material was read. This does not test complaint submission or confirm that your case qualifies.

portal.asbfeo.gov.au

Requirements need checkingNSW small-business assistance with unresolved digital-platform commercial disputes, including access, payments and procedures. The Commissioner assesses whether it can help.NSW Small Business Commissioner — digital-platform assistance and mediationA genuine NSW small-business commercial dispute is required; a business account alone does not establish eligibility. Try platform support or contractual escalation first.Cost: No application, filing or officer-advice fee. Formal mediation: AUD 330 per party for up to four hours; AUD 152 per additional hour, including GST. Published business application PDF also states an AUD 456 late-cancellation fee without at least three working days notice; reconfirm before booking.Steps and full conditions

Regional route · check eligibility

NSW Small Business Commissioner — digital-platform assistance and mediation

What this route offers: NSW small-business assistance with unresolved digital-platform commercial disputes, including access, payments and procedures. The Commissioner assesses whether it can help.

Suitability is assessed case by case; not every platform problem is accepted. No power to order Meta to restore an account through this voluntary general-business mediation route. Does not guarantee account recovery or compensation. This is an NSW business service, not Australia-wide personal-account assistance. No standing Meta agreement to mediate was verified.

Why this result

Requirements need checking

Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.

This is preliminary matching, not eligibility confirmation or a success estimate.

Requirements, deadlines and documents
Possible remedy
Facilitated communication or a negotiated settlement, potentially recorded in an enforceable agreement. A settlement depends on the parties and does not guarantee recovery.
Sources for these requirementsPartly confirmed
Prerequisites
A genuine NSW small-business commercial dispute is required; a business account alone does not establish eligibility. Try platform support or contractual escalation first. The Commission screens suitability, and general commercial mediation needs the other party’s participation.
Sources for these requirementsPartly confirmed
Deadline and starting event
No universal filing deadline was verified. Check applicable contractual and court deadlines independently; a proposed mediation date does not establish an extension.
Sources for these requirementsNot confirmed
Cost
No application, filing or officer-advice fee. Formal mediation: AUD 330 per party for up to four hours; AUD 152 per additional hour, including GST. Published business application PDF also states an AUD 456 late-cancellation fee without at least three working days notice; reconfirm before booking.
Sources for these requirementsConfirmed by the source
Filing language
Accepted filing languages and translation requirements were not verified. Confirm with the recipient before preparing translations.
Sources for these requirementsNot confirmed
Access and sign-in
Official digital-platform guidance and the linked business mediation application were readable. The application is shared with the other party and mediator; no form was submitted.
Sources for these requirementsPartly confirmed

Conditions checked: 2026-10-06

What to do

  1. Document the business connection, problem and previous platform escalation.
  2. Use the digital-platform assistance page or speak to the Commission about suitability.
  3. Submit the business mediation application with both parties and key documents.
  4. Work with the assigned officer; proceed to paid mediation only after arrangements are agreed.
  5. Review any proposed binding settlement before signing; keep the outcome and next-step advice.
Open the complaint instructions
What to prepare

Business and contact details; Correct platform contracting entity and best contact details; Contract, account or page identifiers, dated notices and support attempts; Payment records where relevant and a clear proposed remedy.

What to do after applying

No reply yet

Formal mediation dates are commonly offered with 3–5 weeks’ notice. This is scheduling guidance, not a complaint deadline or promised recovery time.

Your application was not accepted

Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.

You have a reply, but the issue remains

Compare the reply with your request. If it is guidance, follow the named procedure. If there is a settlement, keep its terms and due date. If unfulfilled, contact the recipient with the case number and evidence.

Official source and review details

We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.

Sources researched:
No real complaints were submitted.

Latest source check:
Official material was read. This does not test complaint submission or confirm that your case qualifies.

What actual cases show

Individual cases highlight possible difficulties, not success rates. User accounts have not been verified against case records; official case studies are labelled separately.

Official case study

ASBFEO helped restore business accounts

An official case study describes a makeup artist losing accounts used for a portfolio and bookings. ASBFEO contacted the platform; access returned within two weeks. The platform is not named in this example.

What this means for you: Explain how your business uses the account and include your earlier requests. The time taken in this example is not a promise for your case.

Read the original source
Official limitation

ACCC does not handle individual platform disputes

ACCC explicitly states it does not resolve individual complaints against online platforms. A government regulator’s existence does not mean it will obtain a response about your account.

What this means for you: For an eligible small business, check ASBFEO; for data, OAIC; for online harm, eSafety. Choose according to the actual issue.

Read the original source

If you also have another issue

Appeal the removal of a postNo explanation or way to appealAccess or protect personal dataResolve a payment or service disputeReport abuse, threats or scamsConsider a court claim
Does every country have an account-recovery route?

We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.

The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.

How to use this directory

Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.

Each card shows when its sources were researched. No real complaints were submitted.

Country and topic appear in the page address. Do not upload documents, passwords or codes here.

Countries in the directory · 78