Philippines — Where to get help in your country

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. An affected individual may complain about a personal-data violation or breach; a representative needs a special power of attorney. For Meta or another foreign controller, identify the responsible entity and explain the Philippine connection: citizenship/residence, where processing occurred and the entity’s links to the Philippines. Foreign incorporation alone does not exclude the route, but jurisdiction and service require individual checking. An account suspension alone is not a privacy violation; NPC is not a general account-restoration appeal.
2. First notify the controller/processor in writing about the actual privacy violation; keep the notice, proof of receipt and reply. The prerequisite is no timely/appropriate action, or no response within 15 calendar days from its receipt of your written notice. This is not 15 days from suspension. NPC may waive prior contact for substantiated good cause or serious harm; explain and prove the reason, rather than assume an exemption.
3. Use NPC’s current Complaint-Affidavit (March 2026 version when checked). Complete identities/contact details, data processed, dated facts, the privacy issue and requested relief. Attach government ID, relevant correspondence, screenshots/documents and witness affidavits where applicable. Complete the verification and certification against forum shopping and have the complaint notarised. Disclose related proceedings; never attach passwords or recovery codes.
4. Published base filing fee: PHP500, plus a legal research fee of 1% of the filing fee (minimum PHP10). Damages claims and other applications can add charges; notarisation, delivery and foreign service may also cost money. Indigent exemption requires supporting documents, including barangay certification and sworn financial declarations; NPC may also waive fees for good cause on request. Obtain the applicable assessment, not an assumed all-in price.
5. The filing page lists in-person filing, courier and a scanned notarised complaint sent to its official email link; the Rules also allow registered mail and authorised electronic filing. Follow the current NPC page for the destination and payment instructions, not an old address in a PDF. Keep originals and legible copies; NPC may request originals after email filing. Public pages and blank forms were read; no login or submission was tested.
6. Keep the complete filing, payment/exemption evidence and receipt/reference. Monitor the filing email, including spam, for NPC orders and respond by each stated deadline; report address/email changes to NPC and the other parties within five calendar days of the change. An acknowledgement is not acceptance on the merits. Investigation or voluntary mediation may follow; account restoration is not guaranteed. If your complaint is dismissed or you receive a decision, read it promptly and check which reconsideration or court-appeal procedure applies and its deadline. These depend on the type of decision. Seek advice on your particular case rather than waiting for a reply about restoring your account.

Use the current Complaint-Affidavit on the NPC website. ClearRules does not collect your documents or file the complaint for you.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

DTI offers consumer assistance for genuine goods/services disputes. The verified FTEB instructions address Metro Manila complainants and list CARe, email and in-person filing. For another region or a foreign provider, confirm the competent office first. CARe’s form was not fully inspected; account restoration is not guaranteed.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.