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Pakistan — Where to get help in your country

Choose your country and what you need help with. See relevant organisations, requirements and next steps.

Pakistan — Available options

The number shows how many procedures are listed. It does not guarantee that your case will be accepted. Each option’s requirements are shown below.

Resolve a payment or service dispute (1)

  • Punjab Consumer Protection Council — Consumer ProtectRegional route · check eligibility

    Punjab consumer complaint assistance for qualifying paid products or services, including online transactions. A Meta paid-service dispute depends on consumer status, the supplier and territorial jurisdiction.

    Punjab only; other provinces have separate laws and procedures. Do not imply Pakistan-wide consumer-court jurisdiction. A free account restriction does not itself prove a qualifying purchase or defective paid service. Check commercial-use exclusions and any self-employment exception before using this route for business activity. Confirm the responsible Meta entity, territorial jurisdiction and service requirements. Do not assume an app complaint is a filed court claim or stops a limitation period.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    Confirm a qualifying Punjab consumer transaction, the actual supplier, territorial jurisdiction and service. Check commercial-use exclusions and any self-employment exception. A free-account ban alone is insufficient. A court claim requires the statutory written notice; an app complaint is not necessarily court filing.

    Read the source
View requirements

Report abuse, threats or scams (2)

  • National Cyber Crime Investigation Agency (NCCIA)Regional route · check eligibility

    Report suspected Pakistan-connected cybercrime, such as intrusion, identity theft, extortion, harassment or fraud. NCCIA identifies itself as the competent PECA investigation/prosecution agency.

    A suspension, rejected appeal or ordinary billing disagreement does not establish a crime. This is not Meta's account-restoration process. The official FAQ requires in-person verification at a Cybercrime Reporting Centre even after remote intake. Overseas Pakistanis need a Pakistan-based focal person; the FAQ gives embassy/INTERPOL alternatives if none is available. Criminal inquiry, evidence assessment and jurisdiction remain NCCIA decisions; recovery or restoration is not guaranteed.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    State facts suggesting an actual crime and a Pakistan connection. The FAQ requires in-person CCRC verification after remote intake, with a written application, CNIC copy and evidence. Overseas Pakistanis need a Pakistan-based focal person or the FAQ’s embassy/INTERPOL alternative.

    Read the source
  • Ministry of Human Rights — 1099 legal adviceRegional route · check eligibility

    Pakistan’s Ministry of Human Rights provides 1099 legal advice, assistance and referral for human-rights violations, including relevant online abuse.

    Human-rights advice, not an account-ban appeal or ordinary commercial-billing service. A referral does not guarantee funded representation, a police case or action by Meta.

    What to do
    1. Prepare a short account of the violation, location and immediate support needed.
    2. Call the official toll-free 1099 helpline in Pakistan or use helpline@mohr.gov.pk.
    3. Ask which legal or support body is competent and keep the referral details.

    Explain the human-rights violation, Pakistan location and support needed. This is advice/referral, not a general commercial or account-ban appeal. Funded representation, a police case and action by Meta are not assured.

    Read the source
View requirements

Consider a court claim (2)

  • Punjab Consumer Protection Council — Consumer ProtectRegional route · check eligibility

    Punjab consumer complaint assistance for qualifying paid products or services, including online transactions. A Meta paid-service dispute depends on consumer status, the supplier and territorial jurisdiction.

    Punjab only; other provinces have separate laws and procedures. Do not imply Pakistan-wide consumer-court jurisdiction. A free account restriction does not itself prove a qualifying purchase or defective paid service. Check commercial-use exclusions and any self-employment exception before using this route for business activity. Confirm the responsible Meta entity, territorial jurisdiction and service requirements. Do not assume an app complaint is a filed court claim or stops a limitation period.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    Confirm a qualifying Punjab consumer transaction, the actual supplier, territorial jurisdiction and service. Check commercial-use exclusions and any self-employment exception. A free-account ban alone is insufficient. A court claim requires the statutory written notice; an app complaint is not necessarily court filing.

    Read the source
  • Ministry of Human Rights — 1099 legal adviceRegional route · check eligibility

    Pakistan’s Ministry of Human Rights provides 1099 legal advice, assistance and referral for human-rights violations, including relevant online abuse.

    Human-rights advice, not an account-ban appeal or ordinary commercial-billing service. A referral does not guarantee funded representation, a police case or action by Meta.

    What to do
    1. Prepare a short account of the violation, location and immediate support needed.
    2. Call the official toll-free 1099 helpline in Pakistan or use helpline@mohr.gov.pk.
    3. Ask which legal or support body is competent and keep the referral details.

    Explain the human-rights violation, Pakistan location and support needed. This is advice/referral, not a general commercial or account-ban appeal. Funded representation, a police case and action by Meta are not assured.

    Read the source
View requirements

Your connection to the country matters, not your account language. Individual bodies have additional requirements.

Pakistan · Appeal an account restriction

All options by goal

Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.

No confirmed process outside Meta has been found for this situation

This does not mean you have no rights or other remedies. Our country directory has no confirmed route for this particular issue. Start with the available Meta process, or choose another issue if it also applies to you.

Find the right Meta process

If you also have another issue

Resolve a payment or service disputeReport abuse, threats or scamsConsider a court claim
Does every country have an account-recovery route?

We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.

The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.

How to use this directory

Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.

Each card shows when its sources were researched. No real complaints were submitted.

Country and topic appear in the page address. Do not upload documents, passwords or codes here.

Countries in the directory · 78