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Mexico — Where to get help in your country

Choose your country and what you need help with. See relevant organisations, requirements and next steps.

Mexico — Available options

The number shows how many procedures are listed. It does not guarantee that your case will be accepted. Each option’s requirements are shown below.

Appeal the removal of a post (1)

  • Oversight BoardInternational service · specific conditions

    Independent review of an eligible decision

    A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.

    What to do
    1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
    2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
    3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

    For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

    Read the source
View requirements

Access or protect personal data (1)

  • SABG — Datos Personales en el Sector PrivadoLocal body or procedure

    Protect personal-data rights

    This route concerns data rights. Being unable to log in does not by itself prove a breach: this is not an account-recovery service. Investigations and remedies depend on local law.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    SABG handles private-sector data rights. First send the company an ARCO request. A protection application after its response generally has a 15-working-day filing period; no-response cases follow separate conditions. The current intake channel remains unverified: do not substitute SIDEC or an old INAI form.

    Read the source
View requirements

Resolve a payment or service dispute (3)

  • PROFECO / ODECO; Concilianet for participating suppliersLocal body or procedure

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    First check the seller’s participation in Concilianet or Conciliaexprés; Meta is unconfirmed. If absent, PROFECO directs consumers to submit Formato de recepción de queja at ODECO. Bring the receipt, contract, complaint and seller details; check foreign-company jurisdiction first.

    Read the source
  • Apple — Report a ProblemInternational service · specific conditions

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do
    1. Sign in to Report a Problem with the account shown on your receipt.
    2. Choose Request a refund, a reason and the purchase.
    3. After submitting, check the request status there.

    Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

    Read the source
  • Google Play — refund requestInternational service · specific conditions

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do
    1. Open the instructions below and select Request a refund.
    2. Missing purchase? Check order history and select Report a problem.
    3. Explain the refund reason. Track your existing request.

    Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

    Read the source
View requirements

Report abuse, threats or scams (4)

  • StopNCII.orgInternational service · specific conditions

    Help limit intimate-image sharing

    The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.

    What to do
    1. Check your age when the image was made and the service’s conditions.
    2. On the official site, use only material already on your device. You do not need to send the file itself.
    3. Keep the case details and follow the instructions for checking progress.

    For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

    Read the source
  • Take It Down — NCMECInternational service · specific conditions

    Help limit intimate-image sharing

    The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.

    What to do
    1. Check your age when the image was made and the service’s conditions.
    2. On the official site, use only material already on your device. You do not need to send the file itself.
    3. Keep the case details and follow the instructions for checking progress.

    For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

    Read the source
  • Guardia Nacional 088 — cybercrime reporting guidanceLocal body or procedure

    Advice on rights and next steps

    Check the service’s scope and any fees. Advice does not itself require Meta to restore an account.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    For suspected cybercrime, Guardia Nacional’s 088 line provides guidance on filing a report. Preserve evidence and identify the competent prosecutor. Telephone guidance is not a substitute for a formal criminal complaint or a guarantee of account restoration.

    Read the source
  • Mexico City Fiscalía — Denuncia Digital for eligible suspected crimesRegional route · check eligibility

    Report suspected crimes within Mexico City jurisdiction. The online catalogue includes fraud, identity impersonation and non-consensual sexual-image offences; an ordinary account restriction alone is not a crime.

    A ban, failed appeal, poor support or lost reach alone is not a crime. This is a Mexico City prosecutor route, not national platform oversight. The online channel excludes injuries and threats/aggression involving a weapon or object; use in-person or emergency services when required. Confirm jurisdiction for cross-border incidents.

    What to do
    1. Read the official offence list and exclusions; seek immediate help instead of online filing if there is danger or a qualifying injury/weapon incident.
    2. Open Denuncia Digital through the Fiscalía's official link and follow the incident-screening questions.
    3. Authenticate using Llave CDMX or the stated SAT electronic-signature option; supply only accurate facts and requested evidence.
    4. Follow the prosecutor's next-step instructions; use a Ministerio Público office if the matter cannot be completed online.

    Check an eligible suspected offence, Mexico City jurisdiction and online exclusions. The alleged offender’s consent and a prior platform complaint are not required. Business representatives must check their authority. Online reporting requires authentication and the privacy notice.

    Read the source
View requirements

Your connection to the country matters, not your account language. Individual bodies have additional requirements.

Mexico · Appeal an account restriction

All options by goal

Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.

No confirmed process outside Meta has been found for this situation

This does not mean you have no rights or other remedies. Our country directory has no confirmed route for this particular issue. Start with the available Meta process, or choose another issue if it also applies to you.

Find the right Meta process

If you also have another issue

Appeal the removal of a postAccess or protect personal dataResolve a payment or service disputeReport abuse, threats or scams
Does every country have an account-recovery route?

We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.

The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.

How to use this directory

Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.

Each card shows when its sources were researched. No real complaints were submitted.

Country and topic appear in the page address. Do not upload documents, passwords or codes here.

Countries in the directory · 78