All contact options
INSTAGRAM / FACEBOOK

Mexico — Where to get help in your country

Choose your country and what you need help with. See relevant organisations, requirements and next steps.

Mexico — Available options

The number shows how many procedures are listed. It does not guarantee that your case will be accepted. Each option’s requirements are shown below.

Appeal the removal of a post (1)

  • Oversight BoardInternational service · specific conditions

    Independent review of an eligible decision

    A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.

    What to do
    1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
    2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
    3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

    For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

    Read the source
View requirements

Access or protect personal data (1)

  • SABG — Datos Personales en el Sector PrivadoLocal body or procedure

    Protect personal-data rights

    This route concerns data rights. Being unable to log in does not by itself prove a breach: this is not an account-recovery service. Investigations and remedies depend on local law.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    SABG handles private-sector data rights. First send the company an ARCO request. A protection application after its response generally has a 15-working-day filing period; no-response cases follow separate conditions. The current intake channel remains unverified: do not substitute SIDEC or an old INAI form.

    Read the source
View requirements

Resolve a payment or service dispute (3)

  • PROFECO / ODECO; Concilianet for participating suppliersLocal body or procedure

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    First check the seller’s participation in Concilianet or Conciliaexprés; Meta is unconfirmed. If absent, PROFECO directs consumers to submit Formato de recepción de queja at ODECO. Bring the receipt, contract, complaint and seller details; check foreign-company jurisdiction first.

    Read the source
  • Apple — Report a ProblemInternational service · specific conditions

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do
    1. Sign in to Report a Problem with the account shown on your receipt.
    2. Choose Request a refund, a reason and the purchase.
    3. After submitting, check the request status there.

    Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

    Read the source
  • Google Play — refund requestInternational service · specific conditions

    Consumer complaint

    First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.

    What to do
    1. Open the instructions below and select Request a refund.
    2. Missing purchase? Check order history and select Report a problem.
    3. Explain the refund reason. Track your existing request.

    Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

    Read the source
View requirements

Report abuse, threats or scams (4)

  • StopNCII.orgInternational service · specific conditions

    Help limit intimate-image sharing

    The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.

    What to do
    1. Check your age when the image was made and the service’s conditions.
    2. On the official site, use only material already on your device. You do not need to send the file itself.
    3. Keep the case details and follow the instructions for checking progress.

    For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

    Read the source
  • Take It Down — NCMECInternational service · specific conditions

    Help limit intimate-image sharing

    The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.

    What to do
    1. Check your age when the image was made and the service’s conditions.
    2. On the official site, use only material already on your device. You do not need to send the file itself.
    3. Keep the case details and follow the instructions for checking progress.

    For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

    Read the source
  • Guardia Nacional 088 — cybercrime reporting guidanceLocal body or procedure

    Advice on rights and next steps

    Check the service’s scope and any fees. Advice does not itself require Meta to restore an account.

    What to do

    Official information confirms what the service covers, but we could not fully verify access to its page or form.

    Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

    Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

    For suspected cybercrime, Guardia Nacional’s 088 line provides guidance on filing a report. Preserve evidence and identify the competent prosecutor. Telephone guidance is not a substitute for a formal criminal complaint or a guarantee of account restoration.

    Read the source
  • Mexico City Fiscalía — Denuncia Digital for eligible suspected crimesRegional route · check eligibility

    Report suspected crimes within Mexico City jurisdiction. The online catalogue includes fraud, identity impersonation and non-consensual sexual-image offences; an ordinary account restriction alone is not a crime.

    A ban, failed appeal, poor support or lost reach alone is not a crime. This is a Mexico City prosecutor route, not national platform oversight. The online channel excludes injuries and threats/aggression involving a weapon or object; use in-person or emergency services when required. Confirm jurisdiction for cross-border incidents.

    What to do
    1. Read the official offence list and exclusions; seek immediate help instead of online filing if there is danger or a qualifying injury/weapon incident.
    2. Open Denuncia Digital through the Fiscalía's official link and follow the incident-screening questions.
    3. Authenticate using Llave CDMX or the stated SAT electronic-signature option; supply only accurate facts and requested evidence.
    4. Follow the prosecutor's next-step instructions; use a Ministerio Público office if the matter cannot be completed online.

    Check an eligible suspected offence, Mexico City jurisdiction and online exclusions. The alleged offender’s consent and a prior platform complaint are not required. Business representatives must check their authority. Online reporting requires authentication and the privacy notice.

    Read the source
View requirements

Your connection to the country matters, not your account language. Individual bodies have additional requirements.

Mexico · Appeal the removal of a post

All options by goal

Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.

Help me choose the next step

Answer only what you know. We compare your answers with researched conditions; the recipient makes the final eligibility decision.

Worth checking for your case: 0 · Requirements need checking: 1 · Does not fit the stated answer: 0

No confirmed matching option was found for these answers. Correct only an inaccurate answer or check requirements with the recipient.

This is preliminary matching, not eligibility confirmation or a success estimate.

Help available internationally

These services have their own requirements. Their availability does not mean that your country has a local body that handles account recovery.

International service · specific conditions

Oversight Board

What this route offers: Independent review of an eligible decision

You want a decision about your account or post reviewed. Availability depends on country, subject, decision date and the recipient’s rules.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.

Why this result

Requirements need checking

Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.

  • Internal content review is required first. Ordinary support contact does not establish a final decision or the required Meta reference.

This is preliminary matching, not eligibility confirmation or a success estimate.

Requirements, deadlines and documents
Possible remedy
Decisions in selected content cases are binding on Meta; policy recommendations have a different status. Selection and restoration are not guaranteed.
Sources for these requirementsConfirmed by the source
Prerequisites
Complete internal content review and obtain the final decision with a Meta reference. An active account is required; ordinary disabled-account recovery is not available here. Only selected cases are reviewed.
Sources for these requirementsConfirmed by the source
Deadline and starting event
Check the deadline in Meta’s notice. A universal 15-day limit was not verified in this review.Eligible final Meta decision and its notice; verify the exact timing rule.
Sources for these requirementsNot confirmed
Cost
The filing fee was not established from the reviewed evidence. Check with the recipient.
Sources for these requirementsNot confirmed
Filing language
Filing language was not verified. The website language or an available translation does not establish an accepted filing language.
Sources for these requirementsNot confirmed
Access and sign-in
Requires login to an active Facebook/Instagram account and a Meta-issued reference for an eligible decision. The authenticated form was not inspected.
Sources for these requirementsConfirmed by the source

Conditions checked: 2026-10-04

What to do

  1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
  2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
  3. Check Track Your Appeal. Submitting does not mean the Board will select the case.
Open the complaint instructions
What to prepare

Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.

What to do after applying

No reply yet

Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.

Your application was not accepted

Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.

You have a reply, but the issue remains

If the decision supports you, keep the full decision and case number. Ask the body how to track implementation and attach it to your existing Meta case. A favourable decision and actual restoration are separate stages.

Official source and review details

We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.

Sources researched:
No real complaints were submitted.

Latest source check:
Official material was read. This does not test complaint submission or confirm that your case qualifies.

If you also have another issue

Access or protect personal dataResolve a payment or service disputeReport abuse, threats or scams
Does every country have an account-recovery route?

We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.

The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.

How to use this directory

Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.

Each card shows when its sources were researched. No real complaints were submitted.

Country and topic appear in the page address. Do not upload documents, passwords or codes here.

Countries in the directory · 78