First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.
What to do
Write to the seller: what you paid for, what went wrong and what remedy you want. Keep the reply.
Check whether the local body accepts disputes with that seller. Give the facts and amount, and attach the receipt.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
Choose Facebook / Instagram for an eligible consumer dispute. A prata/ouro gov.br account is required; legal entities are excluded except MEI. Do not put identifying details, including a personal profile, in public text. Company response: up to 10 days; assessment: up to 20 days. This is not a court decision or guaranteed restoration.
First check where the company is registered, which remedies are available and the rules for taking part. A mediator and a court have different powers.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Find your state or municipal Procon and check its intake rules. ANPD also recommends Procon for account cancellation or lost access, so payment is not a universal condition for this option. Include company correspondence and evidence. This is a separate complaint without guaranteed restoration.
Pre-lawsuit conciliation for civil or consumer disputes within a São Paulo CEJUSC’s territorial competence. Platform-service disputes need local screening and the other party’s participation.
This is São Paulo's court-connected service, not a nationwide intake portal. A mediator cannot impose reinstatement or compensation. A pending identical lawsuit must use conciliation through that case. No evidence was found that Meta routinely agrees to participate.
What to do
Use the official unit directory to confirm the competent local CEJUSC and whether the dispute is suitable.
Select the Cível e Família pre-lawsuit link or contact the unit for in-person intake.
Provide the parties' details and the dispute summary; ask about fees and legal aid before the session.
Attend the arranged session and evaluate any proposed settlement; if agreed, request judicial approval.
Confirm the competent São Paulo CEJUSC and a settleable civil or consumer dispute. No identical lawsuit should already be pending; use that case if one exists. Business applicants must check admissibility and representation. Settlement requires agreement.
A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.
What to do
Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
Check Track Your Appeal. Submitting does not mean the Board will select the case.
For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.
Reports can inform supervision, but the regulator may not resolve individual disputes or recover an account on request.
What to do
Keep your report to the platform and its response.
Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For a possible breach of Marco Civil platform duties, choose Denúncia Marco Civil. Contact the platform first where required. A prata/ouro gov.br account is needed. ANPD generally considers reports collectively, without an individual decision; this is neither a ban appeal nor a criminal report.
Reports can inform supervision, but the regulator may not resolve individual disputes or recover an account on request.
What to do
Keep your report to the platform and its response.
Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For an ECA Digital service-duty breach, choose Denúncia ECA Digital. Child-rights and content-removal complaints must first go to the company. Use prata/ouro gov.br. ANPD generally checks platform compliance collectively; crimes belong with police. This is not a generic appeal against an age-based suspension.
This route concerns data rights. Being unable to log in does not by itself prove a breach: this is not an account-recovery service. Investigations and remedies depend on local law.
What to do
Describe the specific data issue. For access requests, first ask Meta for the data and keep a copy of your request.
Check local deadlines and requirements. Attach your request and reply, and explain which data rights were affected.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For an unmet data-rights request, choose Petição de Titular and attach your earlier company request. ANPD normally considers reports collectively and does not promise an individual reply. Ordinary account-access, cancellation or backup problems are directed to Procon or Consumidor.gov.br.
First identify the seller on the receipt: it may be Meta, Apple, Google or another company. A payment complaint does not guarantee account recovery.
What to do
Write to the seller: what you paid for, what went wrong and what remedy you want. Keep the reply.
Check whether the local body accepts disputes with that seller. Give the facts and amount, and attach the receipt.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
Choose Facebook / Instagram for an eligible consumer dispute. A prata/ouro gov.br account is required; legal entities are excluded except MEI. Do not put identifying details, including a personal profile, in public text. Company response: up to 10 days; assessment: up to 20 days. This is not a court decision or guaranteed restoration.
First check where the company is registered, which remedies are available and the rules for taking part. A mediator and a court have different powers.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Find your state or municipal Procon and check its intake rules. ANPD also recommends Procon for account cancellation or lost access, so payment is not a universal condition for this option. Include company correspondence and evidence. This is a separate complaint without guaranteed restoration.
Pre-lawsuit conciliation for civil or consumer disputes within a São Paulo CEJUSC’s territorial competence. Platform-service disputes need local screening and the other party’s participation.
This is São Paulo's court-connected service, not a nationwide intake portal. A mediator cannot impose reinstatement or compensation. A pending identical lawsuit must use conciliation through that case. No evidence was found that Meta routinely agrees to participate.
What to do
Use the official unit directory to confirm the competent local CEJUSC and whether the dispute is suitable.
Select the Cível e Família pre-lawsuit link or contact the unit for in-person intake.
Provide the parties' details and the dispute summary; ask about fees and legal aid before the session.
Attend the arranged session and evaluate any proposed settlement; if agreed, request judicial approval.
Confirm the competent São Paulo CEJUSC and a settleable civil or consumer dispute. No identical lawsuit should already be pending; use that case if one exists. Business applicants must check admissibility and representation. Settlement requires agreement.
StopNCII.orgInternational service · specific conditions
Help limit intimate-image sharing
The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.
What to do
Check your age when the image was made and the service’s conditions.
On the official site, use only material already on your device. You do not need to send the file itself.
Keep the case details and follow the instructions for checking progress.
For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.
The service helps limit sharing on partner platforms. It cannot remove everything from the internet or restore an account.
What to do
Check your age when the image was made and the service’s conditions.
On the official site, use only material already on your device. You do not need to send the file itself.
Keep the case details and follow the instructions for checking progress.
For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.
Reports can inform supervision, but the regulator may not resolve individual disputes or recover an account on request.
What to do
Keep your report to the platform and its response.
Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For a possible breach of Marco Civil platform duties, choose Denúncia Marco Civil. Contact the platform first where required. A prata/ouro gov.br account is needed. ANPD generally considers reports collectively, without an individual decision; this is neither a ban appeal nor a criminal report.
Reports can inform supervision, but the regulator may not resolve individual disputes or recover an account on request.
What to do
Keep your report to the platform and its response.
Choose the appropriate category on the regulator’s page. A supervisory report does not replace a Meta appeal.
Keep the submission confirmation and reference number. If asked for more information, reply within the same case.
For an ECA Digital service-duty breach, choose Denúncia ECA Digital. Child-rights and content-removal complaints must first go to the company. Use prata/ouro gov.br. ANPD generally checks platform compliance collectively; crimes belong with police. This is not a generic appeal against an age-based suspension.
This concerns harm or misconduct, not reversing any Meta restriction. If you face immediate danger, contact local emergency services.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
For a suspected crime, find Polícia Civil or Delegacia Virtual for the state where it occurred. Federal DEVIR covers participating states and eligible categories, with gov.br for adult applicants. Use local police where online filing is unsuitable. This does not appeal a platform restriction.
Small claims often concern monetary claims. The court may not have power to order account restoration. Consider fees, costs, deadlines, contract terms and local rules.
What to do
The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.
Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.
Juizado Especial Cível handles eligible simpler cases. General limit: 40 minimum wages; up to 20, first-instance filing usually permits self-representation. Find your state’s court; forms vary. Past judgments do not guarantee your outcome.
Your connection to the country matters, not your account language. Individual bodies have additional requirements.
Brazil · Appeal the removal of a post
All options by goal
Different routes seek different outcomes. Use a data or payment complaint only when that is the actual issue.
Help me choose the next step
Answer only what you know. We compare your answers with researched conditions; the recipient makes the final eligibility decision.
Worth checking for your case: 0 · Requirements need checking: 1 · Does not fit the stated answer: 0
No confirmed matching option was found for these answers. Correct only an inaccurate answer or check requirements with the recipient.
This is preliminary matching, not eligibility confirmation or a success estimate.
Help available internationally
These services have their own requirements. Their availability does not mean that your country has a local body that handles account recovery.
International service · specific conditions
Oversight Board
What this route offers: Independent review of an eligible decision
You want a decision about your account or post reviewed. Availability depends on country, subject, decision date and the recipient’s rules.
For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.
A review does not guarantee reversal. Do not duplicate a submission while the same case is still awaiting a response.
Why this result
Requirements need checking
Not all requirements for this route are represented in the matcher. Check the recipient’s full instructions.
Internal content review is required first. Ordinary support contact does not establish a final decision or the required Meta reference.
This is preliminary matching, not eligibility confirmation or a success estimate.
Requirements, deadlines and documents
Possible remedy
Decisions in selected content cases are binding on Meta; policy recommendations have a different status. Selection and restoration are not guaranteed.Sources for these requirementsConfirmed by the source
Complete internal content review and obtain the final decision with a Meta reference. An active account is required; ordinary disabled-account recovery is not available here. Only selected cases are reviewed.Sources for these requirementsConfirmed by the source
Check the deadline in Meta’s notice. A universal 15-day limit was not verified in this review.Eligible final Meta decision and its notice; verify the exact timing rule.Sources for these requirementsNot confirmed
Filing language was not verified. The website language or an available translation does not establish an accepted filing language.Sources for these requirementsNot confirmed
Requires login to an active Facebook/Instagram account and a Meta-issued reference for an eligible decision. The authenticated form was not inspected.Sources for these requirementsConfirmed by the source
Account links or IDs, dates, notices, your requests and replies. For payments, keep the receipt and seller’s name.
What to do after applying
No reply yet
Check the submission confirmation, your spam folder and the service’s case portal. Look up its stated response time. If that time has passed, ask for an update and include your existing case reference, if you have one.
Your application was not accepted
Read the reason. A case outside the body’s powers, missing documents and a decision against your claim call for different next steps. Correct the stated gaps or follow the appeal instructions in the reply. Check the appeal deadline before submitting again.
You have a reply, but the issue remains
If the decision supports you, keep the full decision and case number. Ask the body how to track implementation and attach it to your existing Meta case. A favourable decision and actual restoration are separate stages.
Official source and review details
We have reviewed the official instructions. Check the current requirements and whether the form is available before submitting.
Sources researched: No real complaints were submitted.
Latest source check: Official material was read. This does not test complaint submission or confirm that your case qualifies.
Does every country have an account-recovery route?
We have not confirmed that every country has an account-recovery process outside Meta. This directory covers the listed countries, with options for data, payments, harmful content and, where available, account restrictions and court claims. Several links do not mean several ways to restore an account. We state when no suitable option has been found.
The review covers the entries in this directory. It does not establish that every possible route has been found. An accessible page, an applicable procedure and a successful outcome are different things.
How to use this directory
Different bodies handle different issues. A refused data request, a payment dispute and an account appeal involve separate procedures. Choose the one that matches your situation. The body you contact decides whether to accept the case and what action to take.
Each card shows when its sources were researched. No real complaints were submitted.
Country and topic appear in the page address. Do not upload documents, passwords or codes here.