Japan — Where to get help in your country

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

For business advertisers, agencies and related digital-advertising transactions. Meta Ads on Facebook/Messenger or Instagram is designated. Ad-account suspension and unexplained advertising restrictions may fit; ordinary unpaid personal-account use does not establish eligibility.

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Open the official reporting form and select Meta, the service, your role and the obligation concerned. Provide email, relevant dates, reference and URL; screenshots are optional. A name is not required.
2. For an eligible request to a designated large provider, the ordinary seven-day rule concerns notice of action or refusal with reasons, not guaranteed deletion or account restoration. Consultation with the poster, specialist investigation or unavoidable circumstances can justify a later decision after a timely explanation; limited non-notification exceptions also exist.

Only the affected person may report: someone requesting or planning removal of content infringing their own rights, or the author of a removed post. Facebook, Instagram and Threads are listed. This concerns procedural duties such as missing notices or unclear removal standards.

1. Read the consultation guide, register through the official service and use its consultation form. Explain the harmful passages, affected rights, previous reports and desired result.
2. Follow replies in your consultation account/My Page. The general email address is not the consultation intake.

Free advice on online harassment, privacy harm and how to request removal yourself. Registration is required. Confirm advice for the foreign platform involved; the guide describes a typical domestic-site process.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

Use Meta’s Japan rights-infringement channels when content infringes your own legal rights, such as reputation or privacy. Official government lists identify separate Facebook and Instagram/Threads forms. This is distinct from an ordinary Community Standards report or account appeal.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

1. Use the official Internet consultation guide or call 0570-003-110, normally weekdays 08:30–17:15 Japan time. The online service emails a link to the consultation form; allow messages from soudan.moj.go.jp.
2. Describe the injury, exact URLs and previous attempts. Allow several days for an online reply; follow-up may require a telephone call or meeting.

For online defamation, privacy invasion, discrimination and bullying, especially if your own removal request failed or you cannot make one. Legal Affairs Bureaus can advise and, after finding a human-rights infringement through investigation, request provider removal.

1. Follow NPA’s official link to IHC, select the applicable category and report the exact content URL through its form. Do not redistribute illegal images as evidence.

The police-commissioned IHC accepts reports of its listed illegal/harmful online categories, including covered impersonation investment-scam advertising. Check the current categories first; it is not a general defamation or individual-advice service.

1. Read the current consultation page and FAQ, then follow its consultation link. Explain the work, your rights, the copying and the help needed. The page also links Facebook and Instagram copyright channels; verify their current requirements before reporting.

For individual creators and content-business rights holders dealing mainly with online piracy. The Agency for Cultural Affairs provides infringement-response guidance, not a tribunal deciding ownership or every infringement allegation.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

JPO’s government counterfeiting/piracy desk mainly assists Japanese rights holders with overseas infringement. Its consultation form includes SNS. Confirm territorial and rights-holder eligibility; it is not a general account-support channel.

1. Read the eligibility and privacy notice, then use the hotline form. Provide name, email, exact URL and why the content targets and harms you; explain any child-related reporting role.

This private nonprofit hotline can notify domestic or overseas sites about defamation under their rules. It accepts affected individuals and specified child-related guardians/schools; check exclusions, including some public-figure cases. It is not a government authority.

1. Open the official reporting form and select Meta, the service, your role and the obligation concerned. Provide email, relevant dates, reference and URL; screenshots are optional. A name is not required.
2. For an eligible request to a designated large provider, the ordinary seven-day rule concerns notice of action or refusal with reasons, not guaranteed deletion or account restoration. Consultation with the poster, specialist investigation or unavoidable circumstances can justify a later decision after a timely explanation; limited non-notification exceptions also exist.

Only the affected person may report: someone requesting or planning removal of content infringing their own rights, or the author of a removed post. Facebook, Instagram and Threads are listed. This concerns procedural duties such as missing notices or unclear removal standards.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

For business advertisers, agencies and related digital-advertising transactions. Meta Ads on Facebook/Messenger or Instagram is designated. Ad-account suspension and unexplained advertising restrictions may fit; ordinary unpaid personal-account use does not establish eligibility.

1. First raise the concrete data-handling problem with the business, unless special circumstances prevent this. Save the request and reply.
2. Call 03-6457-9849 on weekdays, 09:30–17:30 Japan time, excluding holidays and the year-end closure. Advice may be anonymous; the ordinary service is telephone-based, not email, post or walk-in.
3. Ask whether conciliation fits. PPC checks all its conditions, including party status, an identifiable business, a suitable specific request, prospects of voluntary resolution and no disqualifying parallel or completed dispute procedure.

PPC advises on actual personal-data handling under APPI. Access, correction or use-cessation rights have conditions and exceptions. A request for your data is separate from restoring account access. Foreign businesses can be covered when supplying goods or services to people in Japan.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

CCJ is for consumers residing in Japan with overseas traders, not ordinary domestic, business-to-business or person-to-person disputes. Residence, not Japanese citizenship, is the stated criterion. On 15 October 2026 the current consumer.go.jp destination displayed a temporary intake suspension.

1. Call 188 in Japan or use the official directory to call the local centre directly. Some IP, prepaid and relay phones cannot use 188. Hours vary by centre.
2. Explain the contract, loss, desired solution and what you already asked the seller or payment provider. Follow the adviser’s document instructions.

Local consumer centres advise on consumer purchases, paid services, subscriptions and scams. Start with the centre serving your area.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

For business advertisers, agencies and related digital-advertising transactions. Meta Ads on Facebook/Messenger or Instagram is designated. Ad-account suspension and unexplained advertising restrictions may fit; ordinary unpaid personal-account use does not establish eligibility.

1. Read the eligibility notice on FSA’s page, use its linked form and keep your submission. Personal details are removed when information is shared with platform operators.

FSA’s targeted form collects investment-scam ad information where an ad led to investment/paid-advice solicitation or actual loss. It is information intake, not a complaint-resolution or counselling form.

1. Ask the receiving bank about freezing the account and the victim-distribution procedure. Follow the official FSA link to deposit-insurance notices and locate the relevant account announcement.
2. Apply to the bank within the account-specific published window. The application period is at least 30 days from the day after its public announcement, not from the day of the scam. Confirm the actual closing date.

For qualifying fraud losses transferred into a deposit account, including SNS investment/romance scams. Distribution depends on funds remaining in the criminal-use account; contact police and the receiving bank promptly.

1. First discuss the unresolved dispute with your consumer centre. Ask the ADR secretariat about eligibility and application documents at 03-5475-1979, weekdays 10:00–12:00 and 13:00–16:00 Japan time, excluding holidays/year-end.
2. Follow its current application instructions. Applications can be emailed instead of posted after checking with the secretariat; walk-in visits are not accepted. Distinguish settlement mediation from arbitration before agreeing.

NCAC ADR concerns important consumer–business disputes whose resolution has nationwide significance, often after consumer-centre advice or conciliation could not resolve them. It is not an automatic next appeal for every complaint.

1. Check eligibility and reserve through your local Houterasu office. Ordinary free consultations are 30 minutes, up to three times for the same issue. Information line: 0570-078374, weekdays 09:00–21:00 and Saturdays 09:00–17:00 Japan time.

Houterasu provides legal-route information and, for eligible individuals, means-tested civil legal consultations. Eligibility depends on household income/assets and other conditions; companies do not qualify for this individual legal-aid scheme.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

1. Read the consultation guide, register through the official service and use its consultation form. Explain the harmful passages, affected rights, previous reports and desired result.
2. Follow replies in your consultation account/My Page. The general email address is not the consultation intake.

Free advice on online harassment, privacy harm and how to request removal yourself. Registration is required. Confirm advice for the foreign platform involved; the guide describes a typical domestic-site process.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

Use Meta’s Japan rights-infringement channels when content infringes your own legal rights, such as reputation or privacy. Official government lists identify separate Facebook and Instagram/Threads forms. This is distinct from an ordinary Community Standards report or account appeal.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

1. Use the official Internet consultation guide or call 0570-003-110, normally weekdays 08:30–17:15 Japan time. The online service emails a link to the consultation form; allow messages from soudan.moj.go.jp.
2. Describe the injury, exact URLs and previous attempts. Allow several days for an online reply; follow-up may require a telephone call or meeting.

For online defamation, privacy invasion, discrimination and bullying, especially if your own removal request failed or you cannot make one. Legal Affairs Bureaus can advise and, after finding a human-rights infringement through investigation, request provider removal.

1. Start from the NPA page and follow its e-Gov link; choose the prefectural police/precinct and report type, then provide the facts and permitted attachments.
2. For a formal victim report, contact a police station. Call ahead to confirm the appointment and documents; an online submission is not automatically a formal victim report.

For suspected criminal account intrusion, fraud, threats and other cybercrime. Choose the police report, consultation or information route matching your situation. A criminal investigation is separate from Meta’s recovery process.

1. Follow NPA’s official link to IHC, select the applicable category and report the exact content URL through its form. Do not redistribute illegal images as evidence.

The police-commissioned IHC accepts reports of its listed illegal/harmful online categories, including covered impersonation investment-scam advertising. Check the current categories first; it is not a general defamation or individual-advice service.

1. Read the eligibility notice on FSA’s page, use its linked form and keep your submission. Personal details are removed when information is shared with platform operators.

FSA’s targeted form collects investment-scam ad information where an ad led to investment/paid-advice solicitation or actual loss. It is information intake, not a complaint-resolution or counselling form.

1. Ask the receiving bank about freezing the account and the victim-distribution procedure. Follow the official FSA link to deposit-insurance notices and locate the relevant account announcement.
2. Apply to the bank within the account-specific published window. The application period is at least 30 days from the day after its public announcement, not from the day of the scam. Confirm the actual closing date.

For qualifying fraud losses transferred into a deposit account, including SNS investment/romance scams. Distribution depends on funds remaining in the criminal-use account; contact police and the receiving bank promptly.

1. Check eligibility and reserve through your local Houterasu office. Ordinary free consultations are 30 minutes, up to three times for the same issue. Information line: 0570-078374, weekdays 09:00–21:00 and Saturdays 09:00–17:00 Japan time.

Houterasu provides legal-route information and, for eligible individuals, means-tested civil legal consultations. Eligibility depends on household income/assets and other conditions; companies do not qualify for this individual legal-aid scheme.

1. Read the current consultation page and FAQ, then follow its consultation link. Explain the work, your rights, the copying and the help needed. The page also links Facebook and Instagram copyright channels; verify their current requirements before reporting.

For individual creators and content-business rights holders dealing mainly with online piracy. The Agency for Cultural Affairs provides infringement-response guidance, not a tribunal deciding ownership or every infringement allegation.

Official information confirms what the service covers, but we could not fully verify access to its page or form.

Only partial information from official sources was available. Full requirements and the form could not be reconfirmed.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

JPO’s government counterfeiting/piracy desk mainly assists Japanese rights holders with overseas infringement. Its consultation form includes SNS. Confirm territorial and rights-holder eligibility; it is not a general account-support channel.

1. Read the eligibility and privacy notice, then use the hotline form. Provide name, email, exact URL and why the content targets and harms you; explain any child-related reporting role.

This private nonprofit hotline can notify domestic or overseas sites about defamation under their rules. It accepts affected individuals and specified child-related guardians/schools; check exclusions, including some public-figure cases. It is not a government authority.

1. Read the specialist guide, then follow its official reporting form and select the appropriate category. Give the URL and reasons for removal. If identity details must be forwarded to the site, review the service’s separate consent request first.

Private nonprofit SafeLine assists with non-consensual intimate-image distribution by seeking site action. The victim, or a parent/guardian where the victim is a child, should use the route; a friend’s third-party request is not equivalent.

1. Check eligibility and reserve through your local Houterasu office. Ordinary free consultations are 30 minutes, up to three times for the same issue. Information line: 0570-078374, weekdays 09:00–21:00 and Saturdays 09:00–17:00 Japan time.

Houterasu provides legal-route information and, for eligible individuals, means-tested civil legal consultations. Eligibility depends on household income/assets and other conditions; companies do not qualify for this individual legal-aid scheme.

1. Seek prompt advice on preserving logs before requesting deletion. Use the court’s current checklist, petition templates, infringement schedule and exhibit instructions for the actual provider and order sought.
2. The court’s current notice says disclosure-order cases remain paper filings; the May 2026 civil-litigation digitisation does not make this procedure electronic. Confirm the filing court and current submission requirements.

A court disclosure procedure may help identify an anonymous poster where legal requirements for infringement are met. Platform and access-provider stages can differ; disclosure, provision and deletion-prohibition orders have different purposes.

1. Use the court’s current provisional-relief checklist and petition/exhibit guidance. The Tokyo page says electronic filing is unavailable for this procedure; verify paper submission, hearing arrangements and the correct respondent with counsel.

A lawyer can assess whether urgent provisional relief is available for unlawful content. The protected right and need for preservation must be supported; the proper respondent, court and requested measure depend on the facts.