Kenya — Where to get help in your country

1. Open Meta’s final post decision and find the reference ID. Without it, this route is unavailable.
2. Choose Submit an Appeal on the Board’s site, sign in to your active account and submit within Meta’s stated deadline.
3. Check Track Your Appeal. Submitting does not mean the Board will select the case.

For eligible content decisions only: requires an active account, Meta’s final decision and a Meta-issued reference ID. The Board selects a limited number of cases. If the account is disabled and you cannot log in, this route does not fit.

1. Separate the alleged data infringement from a moderation or login dispute. Explain your connection to Kenya, the organisation involved and the specific remedy sought; include earlier correspondence rather than claiming it exists.
2. Follow File a Complaint to the official CIE form. Choose self or representative; the public form provides for representative authorisation and email verification using a six-digit code. We did not request or test a code.
3. The form requests ID/passport details and identity uploads: both sides of the ID or the passport identification page. Listed file types include PDF, JPG, PNG and JPEG. Verify the official domain and current requirements before supplying these yourself.
4. Add respondent details, dates, the complaint, harm/urgency, desired remedy and evidence. The anonymity option concerns disclosure to the respondent, not absence of identification in the portal. The regulations also provide for anonymous complaints; ask ODPC about a suitable alternative where confidentiality is essential.
5. Preview the information before submitting and retain the receipt if provided. The form’s verification, uploads and submission were not tested. If you cannot complete it, use the complaint email expressly listed in the official FAQ.

Kenya ODPC: an individual complaint about infringement of personal-data rights, including misuse, inaccurate data or a data-access problem.

1. Sign in to Report a Problem with the account shown on your receipt.
2. Choose Request a refund, a reason and the purchase.
3. After submitting, check the request status there.

Only purchases billed by Apple. Find the receipt and matching Apple Account. Country-specific refund eligibility applies; approval is not guaranteed.

1. Open the instructions below and select Request a refund.
2. Missing purchase? Check order history and select Report a problem.
3. Explain the refund reason. Track your existing request.

Only Google Play purchases. EEA and UK users should follow the separate instructions linked by Google. Use the purchasing account.

1. Identify the supplier and Kenyan connection. Try to resolve the transaction dispute with the supplier and retain dated evidence.
2. Complete the consumer complaint form and relevant attachments. Use the official filing instructions for the portal or an offline channel; state the remedy sought.
3. Retain receipt confirmation and the reference, answer information requests and track progress. Check any formal decision and appeal instructions promptly.

Use this route for a concrete transaction or unfair-selling problem, not a bare account-restoration request. Identify the actual supplier and Kenyan connection. Supplier-first contact is encouraged; foreign suppliers and business purchases require individual assessment.

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

Check the eligible subject, KES 1,000,000 limit, competent local court, actual defendant and valid service, especially abroad. Defamation and other excluded matters need another route. Do not duplicate a pending or decided case. A defendant’s consent is not required for a valid claim.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken at 18+, including threatened sharing. You need the file on your device. It stays there; a digital fingerprint is shared. Coverage is limited to participating public-facing platforms, not the whole internet or encrypted messages. Keep your case number and PIN.

1. Check your age when the image was made and the service’s conditions.
2. On the official site, use only material already on your device. You do not need to send the file itself.
3. Keep the case details and follow the instructions for checking progress.

For intimate images of you taken before age 18, even if you are now an adult. Use only a file already on your device: do not download or forward material to apply. Works on participating public or unencrypted platforms.

The authority appears in an official directory. We have not fully reviewed its local form or submission requirements. Use this link to find the authority; we have not confirmed that you can submit a complaint through it.

Find the complaints section or contact details. Check whether the body handles your issue and which documents it needs. This link is not a confirmed submission form.

Check the eligible subject, KES 1,000,000 limit, competent local court, actual defendant and valid service, especially abroad. Defamation and other excluded matters need another route. Do not duplicate a pending or decided case. A defendant’s consent is not required for a valid claim.